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Kim Tugay - Magtibay

@kimtugay-magtibay

Infrastructure Operations Analyst at Vestas, improving operational data reliability and streamlining processes for KPI gains.

Philippines

Message

At Vestas Shared Service A/S – Philippines ROHQ, I lead operational data collection and analysis using SQL, Excel, and Power BI. I maintain infrastructure datasets and monitor ETL workflows to improve data accuracy and operational reliability.

I’ve created operational processes and improvements with MS Visio and Confluence, and spearhead process streamlining for a 5% KPI improvement. I also lead monthly reviews to identify process gaps and prioritize service delivery improvements.

At M.A. Magtibay Real Estate Services and Development Corp, I digitized business records and developed a commission tracking system to improve reporting accuracy and reduce processing time. My background also includes SQL database administration, data center operations, and Wintel server administration.

Experience

Work history, roles, and key accomplishments

Current

Infrastructure Operations Analyst

Current

Vestas Shared Service A/S – Philippines ROHQ

Jun 2024 - Present (2 years 4 months)

Lead collection, analysis, and interpretation of operational data using SQL, Excel, and Power BI. Enhanced data accuracy and operational reliability by maintaining infrastructure datasets and monitoring ETL workflows.

SQL Excel Power BI Scrum Agile ETL Microsoft Visio Confluence Process Improvement Stakeholder Management

Junior SQL Database Administrator

Vestas Shared Service A/S – Philippines ROHQ

Jul 2022 - Jun 2024 (1 year 11 months)

Managed team workload and performance reporting to enhance operational efficiency. Oversaw SQL server environments to ensure stability, availability, and compliance with standards.

SQL Database Administration performance reporting Security Audits User Access Reviews Governance

Senior Systems Operator

Vestas Shared Service A/S – Philippines ROHQ

Jan 2021 - Jul 2022 (1 year 6 months)

Supported optimization initiatives for the Vestas Data Center, contributing to improved system efficiency and reliability. Provided technical leadership and mentoring to junior operators.

Data Center Operations Technical Leadership Mentorship Stakeholder Management SLA Management Incident Response

Systems Operator

Vestas Shared Service A/S – Philippines ROHQ

Jul 2015 - Jan 2021 (5 years 6 months)

Supported 24/7 data center operations to ensure continuous system uptime and service reliability. Monitored SCADA and network environments to detect issues early.

Data Center Operations SCADA Network Monitoring SharePoint Jira ServiceNow SAP SSMS (Microsoft SQL Server Management Studio)Nagios

Wintel Server Administrator

Hewlett-Packard

Sep 2012 - Jun 2015 (2 years 9 months)

Provided L1 to L2 Wintel support, including server maintenance, break-fix tasks, and critical incident resolution. Managed user access controls and ITSM ticket workflows.

Wintel Server Maintenance Incident resolution User Access Control ITSM Ticketing

I.T. Consultant

M.A. Magtibay Real Estate Services and Development Corp

Spearheaded the digitization of manual business records, improving document management efficiency. Developed and deployed a customized commission tracking system that streamlined calculations and reduced processing time.

Digitization Commission Management Process Improvement Training Communication Skills