Kimmberlee Dwyer
@kimmberleedwyer
CAPM-certified candidate skilled in project coordination and client services.
United StatesWhat I'm looking for
I am a CAPM-certified candidate with a strong foundation in team leadership, client services, and process improvement. My journey has equipped me with the skills necessary for effective project coordination and entry-level project management roles. I thrive in environments that require cross-functional collaboration and workflow optimization, ensuring that projects run smoothly and efficiently.
In my recent role as a Client Services Representative at Insight Global Inc., I have delivered high-touch client support across tax and investment services, ensuring compliance with service level agreements and timely resolution of client issues. My previous experience as a Collections Manager at Segoso Caribbean Limited allowed me to supervise and coach a team, driving results through performance tracking and quality assurance collaboration. I am passionate about leveraging my skills to contribute positively to any team I join.
Experience
Work history, roles, and key accomplishments
Client Services Representative
Insight Global Inc.
Nov 2023 - Present (1 year 7 months)
Delivered high-touch client support across tax and investment services, ensuring SLA compliance and timely resolution. Coordinated cross-functionally with internal teams to troubleshoot and resolve complex client issues.
Medical Laboratory Technician
IDEXX Medical Laboratories Inc.
Apr 2023 - Sep 2023 (5 months)
Performed approximately 200+ samples lab tests under tight timelines and strict SOP/quality standards. Ensured accurate and timely processing of medical samples.
Collections Manager
Segoso Caribbean Limited
Nov 2020 - Nov 2021 (1 year)
Supervised and coached a team of 17–25 agents, improving KPIs and daily stand-ups. Drove results through reporting, QA collaboration, and performance tracking of over 90%.
Operations Manager / Founder
Natuurlijk Organics
May 2018 - Apr 2022 (3 years 11 months)
Streamlined delivery operations including packaging, fulfillment, and inventory management. Enhanced accuracy and efficiency through feedback-driven improvements.
Education
Degrees, certifications, and relevant coursework
University College of the Caribbean
Partially Complete Business Administration, Business Administration
Undertook studies in Business Administration. Gained foundational knowledge in business principles and practices.
Immaculate Conception High School
High School Diploma, Business Studies
Completed high school education with a focus on Business Studies. Developed foundational skills in business concepts.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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