Kimberly van Dalen

Overall responsibility for business unit performance, KPIs, and operational efficiency; lead teams, coach staff, and drive strategic planning aligned with organizational goals.

Performed financial administration, reporting and cost monitoring to ensure budget accuracy and timely financial information.

Handled financial administration, reporting and budget tracking to support operational and financial decision-making.

Managed financial administration and reporting functions, maintaining financial accuracy and supporting budgeting processes.

Held full responsibility for operational results, budgeting, reporting and led teams through organizational growth and performance improvements; prepared and coordinated internal and external audits.

Managed team performance, recruitment, training and evaluations; conducted performance reviews and implemented improvement plans to raise productivity and quality.

Coordinated operational projects and process improvements and acted as liaison between teams and management to ensure timely delivery and operational efficiency.

Oversaw business unit operations including targets, client meetings, performance reporting and process optimization to improve service delivery and results.

Coached and supervised teams, managed onboarding and training, and prepared internal audits while coordinating external annual accounts projects.

Executed telesales and activation activities, meeting sales targets and supporting customer onboarding processes.

Conducted outbound sales for energy services, achieving sales targets and managing customer outreach campaigns.

Handled inbound customer calls for OV-Chipkaart NL, providing support and resolving customer inquiries efficiently.

Pursuing studies in Business Administration since 2021 with focus on management and organizational topics.

Completed coursework in Economics through the second phase up to 2016.

Completed the second phase of studies in Social and Educational Sciences in 2015.

Completed HAVO level secondary education in 2012.

Completed MULO A level secondary education in 2010.