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Kimberly Thomsen

@kimberlythomsen

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Strategic chief of staff with expertise in operational excellence.

United States

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What I'm looking for

I am seeking a role that values strategic thinking and operational excellence, offering opportunities for growth and impactful contributions.

As a strategic chief of staff with over 10 years of experience, I have partnered with C-suite leaders in both tech and operational environments. My expertise lies in optimizing executive time, driving operational excellence, and fostering cross-functional collaboration. I am known for my analytical acumen and my ability to present insights with rigor, ensuring that high-impact execution is at the forefront of every initiative.

In my most recent role at MVP Group Inc, I served as a trusted advisor to the COO, managing cross-functional priorities and critical communications. I developed executive-level presentations and board-ready materials that summarized key strategic updates, while also overseeing annual budgets and resource planning. My commitment to employee development and effective onboarding processes has consistently led to improved organizational performance.

Throughout my career, I have demonstrated a strong ability to measure and track outcomes of key programs through metrics and ROI analyses. My experience as a former PMP instructor has further enhanced my project and change management skills, allowing me to implement structured methodologies that streamline operations and improve client satisfaction rates.

Experience

Work history, roles, and key accomplishments

Operations & HR Consultant

KLT Consultant

Apr 2024 - Jan 2025 (9 months)

Audited and overhauled cleaning and turnover processes for rental properties, improving hygiene standards and guest satisfaction. Advised hosts on branding, pricing, and operational automation to maximize profitability.

Quality Control Data Analysis Business Consulting Branding Pricing Strategy Property Management Short Term Rental Strategy

Chief of Staff, Operations/HR

MVP Group Inc

Apr 2020 - Jan 2024 (3 years 9 months)

Served as strategic advisor to COO, managing cross-functional priorities, calendar optimization, and critical communications. Managed annual budgets and resource planning, including headcount, travel, and departmental cost allocations.

Strategic Advisor Cross Functional Communication Budget Management Learning and Development Onboarding Offboarding Project Management Operational Excellence

Manager, Client/SubContractor Relations

Data Analysis & Results

Jan 2018 - Dec 2020 (2 years 11 months)

Optimized client relationship management through strategic pipeline development and comprehensive life cycle tracking, enhancing project delivery efficiency. Implemented structured PMP methodology across operations, streamlining business development processes and improving client satisfaction rates.

Client Relationship Management Pipeline Development Business Development Project Delivery Strategic Planning Stakeholder Management Communication Skills

IT Account Research MBA Internship

Align Capital

Jan 2017 - Dec 2018 (1 year 11 months)

Assisted in all stages of the VC/PE acquisition process including analyzing company financials/risks and evaluated exit opportunities. Delivered project-level analyses and senior stakeholder updates to support investment decisions.

Financial Analysis Risk Assessment Investment Analysis Project Analysis Venture Capital Private Equity Due Diligence Financial Modeling

Manager, Webstore/Marketing

Teddies for Bettys

Jan 2013 - Dec 2015 (2 years 11 months)

Applied digital metrics to gauge customer engagement by using Net Promoter Score (NPS), Google Analytics, and KPIs. Identified system inefficiencies, addressed, and reduced resolution timing 12% for customer experience improvement.

Digital Analytics Customer Engagement Net Promoter Score (NPS)Google Analytics KPIs Customer Experience Marketing Strategy Data Analysis

Coordinator: Special Projects

Les Bacchanales

Jan 2011 - Dec 2013 (2 years 11 months)

Created continuity event program for tourist destination restaurant in second language. Managed cross-functional, four-person restaurant teams, management, operations, and administration.

Event Planning Cross Functional Team Leadership Restaurant Operations Multilingual Communication Project Coordination Administrative Support Hospitality Management

Education

Degrees, certifications, and relevant coursework

Saint Edward's University

Master of Business Administration, Digital Marketing

Focused on digital marketing strategies and their application in business. Gained expertise in leveraging digital channels for market analysis and brand promotion.

Washington State University

Senior Management, Management

Completed a program focused on senior management principles and practices. Developed leadership skills and strategic thinking for effective organizational management.

Indiana University

Bachelor of Arts, English/History

Studied a dual major in English and History, developing strong analytical and research skills. Gained a comprehensive understanding of literature, historical events, and critical thinking.