Kimberley Prakasim
@kimberleyprakasim
I lead Agile IT delivery, releases, production support, and client service outcomes.
South AfricaWhat I'm looking for
At Alula Technologies, I own day-to-day service delivery for client accounts, coordinating operational priorities, production support, releases, and delivery commitments across cross-functional teams. I also serve as a senior escalation point, driving risks, dependencies, and issues through to resolution.
Previously, at ICE Tech and IDS Consultants, I led Agile delivery across multiple teams and improved delivery timelines by approximately 40% through stronger dependency management and earlier testing flow. I bring hands-on experience in Scrum, SDLC governance, ITIL-aligned service management, API and integration delivery, and stakeholder reporting.
Experience
Work history, roles, and key accomplishments
Service Delivery Manager (Team Lead)
Alula Technologies
Aug 2026 - Present (1 month)
Owns day-to-day service delivery for client accounts, coordinating operational priorities, client requests, and production support. Acts as senior escalation point and leads delivery stand-ups, release readiness, and service performance against SLAs/KPIs.
Scrum Master / Agile Delivery Lead
ICE Tech
Feb 2025 - Jul 2026 (1 year 5 months)
Managed delivery across multiple Agile teams, aligning sprint execution, business priorities, and release timelines. Led Scrum of Scrums, coordinated API/integration delivery, and improved team delivery timelines by approximately 40%.
Scrum Master / Project Delivery
Information Delivery System (IDS) Consultants
Oct 2021 - Feb 2025 (3 years 4 months)
Facilitated Scrum ceremonies and coached delivery teams on Agile practices. Managed concurrent ICT project delivery against scope, timelines, and governance requirements, tracking risks, issues, and benefits.
Digital Marketing & Admin Consultant
Information Delivery System (IDS) Consultants
Jan 2020 - Feb 2025 (5 years 1 month)
Handled client communication, digital campaigns, recruitment administration, onboarding support, user manuals, and project support.
Intern Developer
Information Delivery System (IDS) Consultants
May 2019 - Dec 2019 (7 months)
Worked on Barclays-to-Absa Africa banking form rebranding, LaTeX form coding, and quality assurance.
HR Administrator (Part-time)
Primedia Consulting (Pty) Ltd
Nov 2016 - Mar 2018 (1 year 4 months)
Performed recruitment administration, CV screening, vacancy advertising, background checks, and general administration.
Education
Degrees, certifications, and relevant coursework
Scrum.org
Professional Agile Leadership (PAL I), Agile Leadership
2026 - 2026
Earned Professional Agile Leadership (PAL I) certification in 2026.
Varsity College
Higher Certificate, Business Principles and Practices
Completed Higher Certificate in Business Principles and Practices.
Emeris
BCom, Strategic Management
Final-year modules in Strategic Management, completed part-time.
International Scrum Institute
Agile Coach Accredited Certification (ACAC), Agile Coaching
2026 - 2026
Earned Agile Coach Accredited Certification (ACAC) in 2026.
International Scrum Institute
Certified Scrum Master (CSM), Scrum
Completed Certified Scrum Master (CSM) certification.
Bryanston High School
Matriculation, General
2014 - 2014
Completed Matriculation in 2014.
Shaw Academy
Diploma, Social Media Marketing
Completed Social Media Marketing Diploma.
Shaw Academy
Diploma, Digital Marketing
Completed Digital Marketing Diploma.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Skills
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