Khyati Nandchahal
@khyatinandchahal
Product Manager and Product Leader driving digital transformation with lean, user-centric enterprise platforms.
IndiaWhat I'm looking for
I’m a Product Leader with 11+ years specializing in Digital Transformation, modern product craft, and scaling enterprise-grade platforms. I steer empowered, cross-functional teams to solve complex customer problems while delivering product value, viability, and strategic ROI.
At Thoughtworks, I lead product strategy and execution for the Services Domain, optimizing core operational workflows and enabling high-scale digital service delivery. I own the roadmap planning from logistics requirements to prioritized features, supported by continuous user research, data-driven backlog decisions, and User Acceptance Testing (UAT). I also foster collective product ownership across a cross-functional team of 32 developers, QAs, and UX designers to accelerate continuous value.
Previously at Accenture, I conceptualized and delivered an AI Virtual Agent on Google Dialogflow, scaling from 165 to 256 intents and achieving a 35% Call Containment Rate with 28K conversations/day. I also led GCP Role Management product work across 10+ stakeholder groups and designed target reference architectures aligned to regulatory requirements. Earlier, I automated FedEx Rate Cap Pricing with an RPA solution that reduced cycle processing time by 56%, and at eClerx I helped digitize and integrate 100,000+ documents into core banking platforms while authoring key product artifacts like BRDs and SRS.
Experience
Work history, roles, and key accomplishments
Owned product strategy, vision, and execution for a transportation services domain, optimizing core operational workflows and high-scale digital delivery. Led a cross-functional team of 32 to plan roadmaps, run continuous user research, prioritize the backlog with data, and drive UAT for user-centric releases.
Led creation and delivery of a conversational virtual agent for a US telecom client on Google Dialogflow, scaling from 165 to 256 intents and achieving a 35% call containment rate with 28K+ conversations/day. Partnered with stakeholders to align GCP Identity and Access role-management architecture to regulatory requirements and optimize delivery via agile PI planning and sprint execution.
Owned product discovery and automation planning for a rate cap pricing process, identifying high-yield automation opportunities across commercial pricing segments. Designed and delivered an in-house RPA solution that reduced cycle processing time by 56% and improved operational efficiency with governance dashboards and bot-handover protocols.
Led product design, solution mapping, and end-to-end rollout for an intelligent document extraction platform for a financial services client. Digitized and integrated 100,000+ structured and unstructured documents into downstream core banking platforms by co-creating data models, rule-based extraction engines, and integration workflows.
Business Analyst
LTI
Sep 2013 - May 2016 (2 years 8 months)
Served as primary engagement lead, building relationships with client stakeholders to ensure alignment on product delivery and business trust. Identified account growth opportunities by analyzing client pain points and led end-to-end RFP/RFI response lifecycles with solution-oriented proposals for executive needs.
Education
Degrees, certifications, and relevant coursework
ICFAI Business School, Hyderabad
PGDM, Marketing & Operations
2018 -
Grade: 2.8/4
Completed a PGDM in Marketing & Operations at ICFAI Business School, Hyderabad, scoring 2.8/4.
University of Petroleum & Energy Studies (UPES)
Bachelor of Technology, Aerospace Engineering
2013 -
Grade: 2.7/4
Earned a B.Tech in Aerospace Engineering from UPES, Dehradun, scoring 2.7/4.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
Skills
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