At University of Essex Students’ Union, I provided first-level service desk support to staff and users, resolving issues across Windows and Linux systems, Microsoft 365, Outlook, and Teams. I also troubleshot VPN and network connectivity and supported hardware and POS devices remotely and on site.
At Gleeserve Technology Pvt. Ltd., I delivered first-line support and managed incidents from ticket logging through troubleshooting and resolution. I documented recurring solutions, maintained IT documentation and knowledge base resources, and conducted user and vendor training.
