Open to opportunities

Khurram Ishtiaq

@khurramishtiaq

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Experienced professional with a demonstrated history of success in launching and managing commercial

Pakistan

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What I'm looking for

Seeking to leverage my 13+ years of experience in cards, digital banking, and product management to contribute to the successful launch and management of SME and corporate cards for various industries.

As a seasoned strategist, I have a proven track record of launching and managing commercial and retail card and payment products. With 13+ years of experience in cards, digital banking, and product management, I am well-versed in vendor and portfolio management, payment scheme mandates, and regulatory compliance. My expertise lies in implementing payment scheme mandates, launching successful campaigns to enhance profitability, and driving new customer acquisition and retention rates.

I am a marketing-savvy professional with a focus on public relations and process optimization. I have a strong background in cards launches and project management, payment schemes regulation, agile development proficiency, customer value propositions, and product roadmap planning.

Throughout my career, I have consistently achieved excellence and delivered impactful results, earning me several awards and recognition, including the Product Champion Award and the Star Award.

Experience

Work history, roles, and key accomplishments

Current

Assistant Director Cards & Retail Payments

Current

Easypaisa, Telenor Microfinance Bank

Apr 2022 - Present (3 years 1 month)

Leading strategic initiatives in cards and payment products, focusing on customer engagement and revenue growth. Responsible for end-to-end product development and compliance with industry standards.

Product Management Customer Acquisition Stakeholder Management Compliance Agile Development Campaign Management Data Analysis Strategic Planning

Unit Head Digital Banking Business

MCB Islamic Bank Limited

Jul 2018 - Apr 2022 (3 years 9 months)

Managed debit card portfolio and digital banking initiatives, driving significant increases in non-funded income through strategic campaigns and product launches.

Digital Banking Campaign Strategy Cross Functional Collaboration Product Launch Compliance Customer Engagement

Deputy Manager – Cards, Alliances & New Initiatives

Adamjee Life Insurance

Jan 2018 - Jul 2018 (6 months)

Implemented nationwide card-based loyalty programs and managed partnerships to enhance customer engagement and drive sales.

Loyalty Programs Partnerships Management Project Management Customer Engagement Training Product Development CRM Marketing Strategy Sales Cross Selling

Associate Manager - Cards Management Unit

Allied Bank Limited

Jan 2017 - Jan 2018 (1 year)

Managed debit card cross-sell initiatives and streamlined e-commerce enablement for a large customer base, enhancing customer experience and satisfaction.

Customer Experience Cross Selling Project Management Marketing Campaigns Sales Strategy Performance Metrics Customer Retention

Product Officer – Visa Debit Cards

MCB Bank Limited

Mar 2011 - Feb 2017 (5 years 11 months)

Oversaw a large Visa debit card portfolio, focusing on product strategy, stakeholder management, and customer engagement to drive card issuance and activation.