Open to opportunities

AliHussain Hawaldar

@alihussainhawaldar

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Versatile professional skilled in accounting, sales, and customer support with global experience.

Kuwait

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What I'm looking for

I am seeking a role that offers opportunities for growth, a supportive team culture, and the chance to utilize my customer service and technical skills.

I am an experienced professional with a strong background in Accounting, Sales, and Customer Support, gained through over a decade of work across India and abroad. My career journey reflects versatility—I’ve managed full accounting cycles, supported business operations, exceeded sales targets, and delivered outstanding customer service in banking and telecom.

In my accounting roles, I handled bookkeeping, payroll, VAT reporting, reconciliations, and financial reporting with accuracy and attention to detail. Transitioning into sales and service, I learned how to connect with customers, resolve complex issues, and build long-term trust. At Barclays and Vsynergize, I supported high volumes of customer queries, guided users through digital solutions, and ensured smooth complaint resolution.

Fluent in English, Hindi, Arabic, and Gujarati, I am comfortable working with diverse clients and multicultural teams. I also bring strong technical skills in Excel, Tally ERP, POS systems, and CRM platforms.

What motivates me is solving problems, supporting people, and contributing to smooth operations. I enjoy roles where I can use both my analytical mindset and customer-focused approach to add value. Going forward, I am seeking remote opportunities where I can apply my skills, continue learning, and make a meaningful impact.

Experience

Work history, roles, and key accomplishments

Customer Care Executive

Barclays Global Service Center Private Limited

Jan 2023 - Jan 2025 (2 years)

Resolved customer queries via chat, focusing on banking operations including loans and mortgages. Maintained high-quality scores and managed customer complaints as the first point of contact. Assisted customers with new product applications and maintained accurate records using CRM software.

Customer Service Chat Support Banking Operations CRM Software Microsoft Excel Quality Assurance

Sr. Technical Support Executive

Vsynergize Outsourcing Private Limited

May 2021 - Dec 2022 (1 year 7 months)

Served as the primary contact for mobile device and network-related customer concerns, resolving complex technical issues. Managed and resolved customer complaints via inbound calls and emails, maintaining quality parameters and CSAT scores. Coached junior support staff and facilitated user-friendly interfaces.

Technical Support Email Support Coaching

Sales Executive

Bakar and Namazi Company

Jun 2019 - Feb 2021 (1 year 8 months)

Provided educated recommendations to customers and immediately attended to their complaints, ensuring swift resolution. Achieved and exceeded sales targets across all products and services. Handled financial transactions and delivered outstanding customer service.

Sales Customer Service Sales Targets Complaint Handling

Accountant

Kuwait Rawasi for General Trading and Contracting Company

Nov 2015 - Apr 2019 (3 years 5 months)

Maintained up-to-date knowledge of GAAP and liaised with auditors for annual compliance. Managed bookkeeping, data entry, and prepared monthly AR/AP reports. Handled payroll processing, complex account reconciliations, and generated invoices.

Accounting GAAP Auditing Bookkeeping Payroll Processing Account Reconciliation Financial Statements Inventory Management Cash Flow Analysis

Jr. Accountant

Lantoris Educational Services Private Limited

Mar 2014 - May 2015 (1 year 2 months)

Maintained financial records and assisted with general ledger entries. Supported senior accountants in preparing financial reports and ensuring compliance with accounting principles.

Accounting Bookkeeping Data Entry General Ledger Financial Reporting Compliance