Open to opportunities

AliHussain Hawaldar

@alihussainhawaldar

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Experienced customer support professional with a decade in service.

Kuwait

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What I'm looking for

I am seeking a role that offers opportunities for growth, a supportive team culture, and the chance to utilize my customer service and technical skills.

I am an experienced professional with over 10 years in Accounting, Sales, and Customer Service, having worked across India and internationally. My adaptability and attention to detail allow me to understand customer needs effectively and deliver practical solutions. I pride myself on maintaining high-quality standards and consistently achieving my performance metrics.

In my recent role as a Customer Care Executive at Barclays Global Service Center, I resolved customer queries through chat processes and provided assistance with banking products. My ability to manage multiple projects while ensuring customer satisfaction has been a key factor in my success. I have also completed an Excel workshop to enhance my productivity and efficiency in daily tasks.

Previously, I served as a Sr. Technical Support Executive at Vsynergize Outsourcing, where I acted as the first point of contact for customer concerns related to mobile devices. My experience in handling escalated calls and coaching junior staff has equipped me with the skills necessary to deliver exceptional customer experiences. I am now looking to leverage my expertise in a challenging role that allows for growth and development.

Experience

Work history, roles, and key accomplishments

Customer Care Executive

Barclays Global Service Center Private Limited

Jan 2023 - Present (2 years 6 months)

Resolved customer queries via chat, focusing on banking operations including loans and mortgages. Maintained high-quality scores and managed customer complaints as the first point of contact. Assisted customers with new product applications and maintained accurate records using CRM software.

Customer Service Chat Support Banking Operations CRM Software Microsoft Excel Quality Assurance

Sr. Technical Support Executive

Vsynergize Outsourcing Private Limited

May 2021 - Present (4 years 2 months)

Served as the primary contact for mobile device and network-related customer concerns, resolving complex technical issues. Managed and resolved customer complaints via inbound calls and emails, maintaining quality parameters and CSAT scores. Coached junior support staff and facilitated user-friendly interfaces.

Technical Support Email Support Coaching

Sales Executive

Bakar and Namazi Company

Jun 2019 - Present (6 years 1 month)

Provided educated recommendations to customers and immediately attended to their complaints, ensuring swift resolution. Achieved and exceeded sales targets across all products and services. Handled financial transactions and delivered outstanding customer service.

Sales Customer Service Sales Targets Complaint Handling

Accountant

Kuwait Rawasi for General Trading and Contracting Company

Nov 2015 - Present (9 years 8 months)

Maintained up-to-date knowledge of GAAP and liaised with auditors for annual compliance. Managed bookkeeping, data entry, and prepared monthly AR/AP reports. Handled payroll processing, complex account reconciliations, and generated invoices.

Accounting GAAP Auditing Bookkeeping Payroll Processing Account Reconciliation Financial Statements Inventory Management Cash Flow Analysis

Jr. Accountant

Lantoris Educational Services Private Limited

Mar 2014 - Present (11 years 4 months)

Maintained financial records and assisted with general ledger entries. Supported senior accountants in preparing financial reports and ensuring compliance with accounting principles.

Accounting Bookkeeping Data Entry General Ledger Financial Reporting Compliance