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Khiabet Rubio

@khiabetrubio

Field Tech Associate at NTT DATA North America, supporting device setup, maintenance, and technical ticket resolution.

At NTT DATA North America, I handle preventive and corrective equipment maintenance, configure tablets, Xerox printers, laptops, desktops, and handheld devices, and provide remote support through Intel® EMA.

As a Content Publishing Specialist at Juniper Data Center, I entered product information and checked data integrity and consistency before publication. I used Excel, Sublime Text, and Jira to review data, edit images, and track tasks and possible errors.

I also supported technical maintenance and remote assistance as a Technical Support Trainee, and reviewed candidate profiles and conducted pre-interviews as a Recruitment Analyst. I hold a Bachelor’s Degree in Computer Science and am studying software testing, including test planning, test cases, and bug reporting.

Experience

Work history, roles, and key accomplishments

Current

Field Tech Associate

Current

NTT DATA North America

Jul 2025 - Present (1 year 4 months)

Performs preventive and corrective maintenance of equipment, configures tablets, printers, laptops, and mobile devices, and provides remote support via Intel EMA. Manages equipment inventory and resolves technical tickets.

Preventive Maintenance Corrective Maintenance

Tablet Configurations

Printer Configurations

Laptop Configuration

Desktop Configurations

Mobile Devices Remote Support

Intel EMA

Inventory Management Ticket Resolution

Technical Support Trainee

Jóvenes Construyendo el Futuro

Apr 2025 - Jul 2025 (3 months)

Provided preventive and corrective maintenance for computer equipment, performed operating system updates, and offered remote support via AnyDesk.

Preventive Maintenance Corrective Maintenance system updates Remote Support Any Desk

Recruitment Analyst

Sears Operadora México S.A. de C.V.

Feb 2024 - Jan 2025 (11 months)

Posted and promoted job openings on social media and digital platforms, reviewed candidate profiles, conducted pre-interviews, and designed visual materials using Canva. Provided support with document filing and record management.

Recruitment

Social Media Posts

Candidate Screening

Pre Interview Screening

Canva Document Management Records Management

Content Publishing Specialist

Juniper Data Center

Jan 2019 - Jun 2024 (5 years 5 months)

Entered complete product information, verified data integrity and consistency, and manually reviewed and edited data using Excel and Sublime Text. Used Jira to track tasks and errors, reviewed images, and participated in process improvement initiatives.

Data Entry Data Validation Data Integrity Excel Sublime Text Jira

Image Review

Process Improvement

Education

Degrees, certifications, and relevant coursework

Software Testing Master Class

Software Testing Master Class, Software Testing

2025 -

Comprehensive training in Software Testing and the QA role within agile environments, covering Scrum, test planning, bug reporting, and automation tools.