At TechMahindra, I performed remote diagnostics and system troubleshooting to resolve network infrastructure anomalies. I also analyzed account data and client profiles to identify operational bottlenecks and opportunities for account upgrades.
I coordinated with field operations and Tier-2 engineering to streamline escalations, dispatch resources, and resolve systemic bottlenecks. I documented resolution steps through digital support channels to help update the internal knowledge base.
At Teleperformance, I tracked and resolved operational incidents across digital platforms and databases, while documenting correspondence in English and Spanish. Earlier, at SAPIingenieriaS.A.deC.V., I managed and audited contract and technical documentation for compliance with SICT and FONATUR standards, and reviewed project cost estimates, budgets, and financial reports.
