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Khatun E Zannat

@khatunezannat

Child protection project officer at Relief International who developed foster care support and case management for vulnerable children.

Bangladesh
Message

At Relief International, I managed child protection casework for unaccompanied, separated, and highly vulnerable children. I completed Best Interests Assessments and Determinations and prepared evidence-based reports to support intervention approvals.

I also developed contextualized mental health and psychosocial support frameworks, including psychological first aid and therapeutic play sessions. As Hostel In-Charge, I managed facility workflows and local budgets while maintaining compliance with child protection standards.

Working with Save the Children International, I supported child protection case management in the Rohingya refugee response. My work included identifying and referring children at risk, arranging alternative care, supporting reunification, and providing psychosocial support to children and families.

Most recently, I was Customer & Trading Manager at Sainsbury's, where I was accountable for daily store operations, team performance, customer service, and merchandising. I also reviewed trading data and used digital systems and Microsoft Office for payroll tracking, attendance, and operational reporting.

Experience

Work history, roles, and key accomplishments

Sainsbury's logoSA

Customer & Trading Manager

Nov 2024 - Jun 2026 (1 year 7 months)

Assumed full strategic accountability for daily store operations, leading and developing a diverse team to maintain high morale and 100% service coverage. Spearheaded customer service strategies, controlled stock and visual merchandising, and ensured compliance with company policies and regulations.

Relief International logoRI

Project Officer – Child Protection Case Management

Feb 2020 - Sep 2022 (2 years 7 months)

Led a high-security residential safe shelter, managing daily workflows, budgets, and compliance with international child protection standards. Managed high-volume caseloads of vulnerable children, conducted Best Interests Assessments, and coordinated with UNHCR, UNICEF, and other agencies.

Education

Degrees, certifications, and relevant coursework

BPP University logoBU

BPP University

MSc in Management with Project Management, Management

2022 - 2024

MSc in Management with Project Management from BPP University, London, United Kingdom, from 2022 to 2024.

University of Chittagong logoUC

University of Chittagong

Master of Social Sciences, Political Science

Master of Social Sciences in Political Science from the University of Chittagong, graduated in 2019.

University of Chittagong logoUC

University of Chittagong

Bachelor of Social Sciences (Honours), Political Science

Bachelor of Social Sciences (Honours) in Political Science from the University of Chittagong, graduated in 2018.

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