ASAdolphine Sepeng
@adolphinesepeng
Experienced client liaison officer with a passion for customer service.
South AfricaWhat I'm looking for
I am a dedicated Client Liaison Officer with extensive experience in customer service, currently working at Tracker (Nissan SA). My role involves handling customer queries and providing timely solutions, ensuring a seamless experience for clients. I pride myself on my ability to develop strong relationships with customers, which has been key to my success in meeting and exceeding targets.
Throughout my career, I have worked in various customer service roles, including positions at Altech Netstar and Digicore Ctrack. My commitment to effective communication and problem-solving has allowed me to assist clients efficiently, whether it’s through email or telephone. I am passionate about delivering first-class service and thrive in environments where I can contribute to a client-first approach.
Experience
Work history, roles, and key accomplishments
Client Liaison Officer
Tracker (Nissan SA)
Jul 2016 - Present (8 years 11 months)
Responsible for handling customer queries and enquiries via email and telephone, assisting with sourcing parts within the Nissan dealer network, and providing daily reports on customer feedback. Ensured customer information was updated and addressed any ad hoc queries.
Customer Service Agent
Altech Netstar
May 2013 - Dec 2015 (2 years 7 months)
Managed customer queries via email and telephone, updated customer information, and assisted clients with their units. Ensured customers could poll and receive alarms, and sent reports upon request.
Customer Service Agent
Digicore Ctrack
Apr 2011 - Apr 2013 (2 years)
Handled customer queries and provided support through email and telephone. Updated customer information and assisted with various ad hoc issues.
Credit Clerk
Truworths
Oct 2003 - Apr 2011 (7 years 6 months)
Reminded customers of overdue accounts and facilitated payment arrangements. Provided support for various customer inquiries.
Call Centre Agent
UMS (Tshwane Municipality Contractor)
May 2004 - Apr 2011 (6 years 11 months)
Managed incoming calls professionally, assisting customers with account inquiries, refunds, and service reconnections. Addressed various ad hoc requests.
Call Centre Agent
Telkom SA
May 2001 - Jun 2002 (1 year 1 month)
Activated new lines for customers, sold products, reported faulty lines, and updated customer details in the system.
Education
Degrees, certifications, and relevant coursework
UAUniversity of South Africa
Short Course, Customer Service Management
2018 -
Completed a short course in Customer Service Management, focusing on enhancing customer service skills and management techniques.
Bela Bela High
Matric/Grade 12, General Education
1997 -
Completed Matric/Grade 12 with subjects including Tswana, English, Afrikaans, Home Economics, and Biology.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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