At Smartlog, I served as the primary technical support liaison for nine enterprise accounts, working across TMS, WMS, and GPS tracking modules. I resolved a critical ERP/OMS–TMS-WMS synchronization failure for Vinh Tuong, preventing supply chain downtime and storage penalty costs.
I also troubleshot gate-access authorization issues at DHL logistics hubs and restored GPS connectivity for fleet vehicles. These fixes helped maintain truck check-ins and real-time route monitoring.
On the Danone digital implementation project, I co-managed work to digitize safety checklists and optimize gate-access logic. I also assisted with integrating PVEasy with the TMS core platform to automate task dispatching and resolve driver credit-limit issues.
I gathered client requirements, wrote Jira tickets for BA/Dev teams, and carried out UAT before client deployments. My work also included reconciling freight charges, driver payroll, and fuel transaction data, with 100% system data accuracy reported.
