Open to opportunities

Khaled Zemani

@khaledzemani

Message

IT Support and Data Analyst skilled in AI annotation, troubleshooting, and delivering data-driven insights.

Algeria

Message

What I'm looking for

I seek a role where I can combine IT support and data analysis skills, contribute to AI/data projects, and work in a collaborative, growth-oriented environment.

I am a motivated IT Support and Customer Service professional with experience troubleshooting systems, administering Windows servers, and improving network operations. I transitioned into data work, delivering analysis, dashboards, and predictive models while supporting AI initiatives through annotation and dataset validation.

I've worked across telecom, banking, and AI labeling platforms, partnering with stakeholders to optimize workflows, enhance annotation standards, and present actionable insights. I focus on reliable delivery, attention to detail, and applying analytical methods and machine learning to improve business outcomes.

Experience

Work history, roles, and key accomplishments

Current

Freelance Data Annotator

Current

Self-employed

Jan 2024 - Present (2 years 1 month)

Annotate, label, and validate text, image, and video datasets and perform functional/usability testing to improve AI training quality and project workflows, consistently meeting deadlines across multiple projects.

Data Annotation AI Training Quality Assurance Project Coordination Usability Testing

Data Analyst

Teranomic

Jan 2022 - Jan 2024 (2 years)

Gathered and structured data from multiple sources, analyzed large datasets to surface trends and built reports and interactive dashboards to inform leadership and guide business decisions.

Data Analysis SQL Power BI Statistical Modeling Dashboards Data Cleaning Reporting Cross Functional Collaboration

Customer Service Representative

BNA Bank

Jan 2019 - Jan 2022 (3 years)

Processed customer orders and managed service activations while providing email/phone support, troubleshooting issues, and maintaining ticketing follow-up according to defined processes.

Customer Support Ticketing Systems Troubleshooting Order Processing Phone Support Customer Relationship Management Process Adherence Problem Solving

IT Support Specialist

Mobilis

Jan 2017 - Jan 2019 (2 years)

Provided hardware, software, and network troubleshooting for customers and employees, performed installations/configurations, and supported Windows server administration for IT projects.

IT Support Installation Windows Server Administrator HelpDesk+Configuration Technical Support