Open to opportunities

Kezzyann Springer

@kezzyannspringer

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Results-driven HR professional with strong analytical and communication skills.

Zimbabwe

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a results-driven professional with a diverse background in HR, administration, and team management. My experience spans various roles, including security officer, customer service representative, and production worker, where I have consistently demonstrated my ability to provide exceptional support and motivate teams. My analytical mindset, honed through my studies in Mathematics and Integrated Science, allows me to approach challenges with a problem-solving attitude, driving productivity and organizational success.

Throughout my career, I have developed strong communication skills, which I believe are essential for fostering collaboration and ensuring effective team dynamics. I am committed to continuous learning and professional development, as evidenced by my recent completion of a Certificate in Human Resources Management and Supervisory Management. I thrive in dynamic environments and am eager to leverage my skills to contribute to a forward-thinking organization.

Experience

Work history, roles, and key accomplishments

Production Worker

Fine Choice Company Ltd

Jan 2019 - Present (6 years 6 months)

Operated production machinery and performed quality checks on manufactured goods. Ensured adherence to safety protocols and maintained a clean work environment.

Production Quality Control Machine Operation Safety Procedures Teamwork

Caller Agent

IQOR Call Center

Jan 2016 - Present (9 years 6 months)

Handled inbound and outbound calls, providing information and support to customers. Maintained detailed records of customer interactions and resolved complaints effectively.

Customer Support Data Entry Communication

Customer Service Representative

Royal Castle

Jan 2013 - Present (12 years 6 months)

Provided exceptional customer service, addressing inquiries and resolving issues efficiently. Processed transactions accurately and maintained a positive customer experience.

Customer Service Conflict Resolution Communication Problem Solving

Woman Security Officer

S. W. A. T. Police Estate Co.

Jan 2012 - Present (13 years 6 months)

Maintained a secure environment by patrolling premises and monitoring surveillance equipment. Responded to incidents and emergencies, ensuring the safety of personnel and property.

Security Operations Surveillance Emergency Response Incident Management

Education

Degrees, certifications, and relevant coursework

Unknown

CSEC 'Ordinary' levels, General Proficiency

Completed CSEC 'Ordinary' levels in General Proficiency, focusing on Mathematics and Integrated Science. Achieved General II in Mathematics and General III in Integrated Science.