TS
Open to opportunities

Tshepo Serakalala

@tsheposerakalala

Detail-oriented Programme Coordinator with a focus on operational efficiency.

South Africa

What I'm looking for

I am looking for a role that values operational efficiency and student engagement.

I am a detail-oriented and results-driven Programme Coordinator with extensive experience in academic programme management and student services. My passion lies in streamlining logistics and improving processes to enhance student engagement. I have been recognized for my strong problem-solving skills and customer-centric approach, which I believe are essential in creating a positive educational environment.

Currently, I manage programme logistics at the Gordon Institute of Business Science, where I have successfully improved operational efficiency by 25% and increased student enrolment by 15%. My previous roles have equipped me with a solid foundation in project management and stakeholder relations, allowing me to implement risk management processes that have reduced administrative errors by 30%.

With a Bachelor of Business Administration in progress and certifications in project management and office administration, I am committed to continuous professional development. I am proficient in Microsoft Office Suite and various project management tools, which I leverage to ensure seamless operations and enhanced student experiences.

Experience

Work history, roles, and key accomplishments

GS
Current

Programme Coordinator

Gordon Institute of Business Science

Apr 2022 - Present (3 years 2 months)

Managed programme logistics leading to a 25% improvement in operational efficiency. Coordinated student recruitment and registration, increasing enrolment by 15%. Led graduation and event planning, enhancing student and faculty experience.

AG

Academic Operations Coordinator

ADvTECH Group

Mar 2016 - Jun 2018 (2 years 3 months)

Improved student registration and query resolution efficiency by 20%. Assisted in graduation and financial processes, ensuring seamless administration. Developed streamlined student support services, increasing satisfaction rates.

RC

Academic Operations Administrator

Rosebank College

Jan 2015 - Aug 2015 (7 months)

Supported academic operations by managing administrative tasks and ensuring smooth processes within the college. Contributed to student services and engagement initiatives.

Education

Degrees, certifications, and relevant coursework

University of South Africa logoUA

University of South Africa

Bachelor of Business Administration, Business Administration

Currently pursuing a Bachelor of Business Administration, focusing on various aspects of business management and administration.

Rosebank College logoRC

Rosebank College

Higher Certificate in Office Administration, Office Administration

Completed a Higher Certificate in Office Administration, gaining skills in office management and administrative support.

Tech stack

Software and tools used professionally

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Tshepo Serakalala - Programme Coordinator - Gordon Institute of Business Science | Himalayas