Tshepo Serakalala
@tsheposerakalala
Detail-oriented Programme Coordinator with a focus on operational efficiency.
South AfricaWhat I'm looking for
I am a detail-oriented and results-driven Programme Coordinator with extensive experience in academic programme management and student services. My passion lies in streamlining logistics and improving processes to enhance student engagement. I have been recognized for my strong problem-solving skills and customer-centric approach, which I believe are essential in creating a positive educational environment.
Currently, I manage programme logistics at the Gordon Institute of Business Science, where I have successfully improved operational efficiency by 25% and increased student enrolment by 15%. My previous roles have equipped me with a solid foundation in project management and stakeholder relations, allowing me to implement risk management processes that have reduced administrative errors by 30%.
With a Bachelor of Business Administration in progress and certifications in project management and office administration, I am committed to continuous professional development. I am proficient in Microsoft Office Suite and various project management tools, which I leverage to ensure seamless operations and enhanced student experiences.
Experience
Work history, roles, and key accomplishments
Programme Coordinator
Gordon Institute of Business Science
Apr 2022 - Present (3 years 2 months)
Managed programme logistics leading to a 25% improvement in operational efficiency. Coordinated student recruitment and registration, increasing enrolment by 15%. Led graduation and event planning, enhancing student and faculty experience.
NATED Coordinator & Examination Officer
Damelin College
Jul 2018 - Oct 2020 (2 years 3 months)
Supervised exam logistics ensuring 100% compliance with academic standards. Enhanced exam security, reducing cases of irregularities by 40%. Digitized student assessment records, cutting down processing time by 50%.
Academic Operations Coordinator
ADvTECH Group
Mar 2016 - Jun 2018 (2 years 3 months)
Improved student registration and query resolution efficiency by 20%. Assisted in graduation and financial processes, ensuring seamless administration. Developed streamlined student support services, increasing satisfaction rates.
Academic Operations Administrator
Rosebank College
Jan 2015 - Aug 2015 (7 months)
Supported academic operations by managing administrative tasks and ensuring smooth processes within the college. Contributed to student services and engagement initiatives.
Telemarketer & Receptionist
Rosebank College
Mar 2014 - Jun 2014 (3 months)
Handled telemarketing duties and managed reception tasks, providing excellent customer service and support to students and staff.
Administrative Assistant
Letaba Showground
Jan 2003 - Jan 2004 (1 year)
Provided administrative support, managing schedules and assisting with event coordination at Letaba Showground.
Education
Degrees, certifications, and relevant coursework
UAUniversity of South Africa
Bachelor of Business Administration, Business Administration
Currently pursuing a Bachelor of Business Administration, focusing on various aspects of business management and administration.
RCRosebank College
Higher Certificate in Office Administration, Office Administration
Completed a Higher Certificate in Office Administration, gaining skills in office management and administrative support.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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