Keylla Cristina

Sole technical resource for the People team, scoping and delivering People-operations automation projects across Payroll, Benefits, TA, and HRBPs in partnership with senior stakeholders. Building HR platforms and internal tooling including an employee Performance Cycle platform, DocuSign API bulk-send automation, and People analytics dashboards on AWS with Okta authentication.

Responsible for identifying operational and process gaps across People and translating them into technical solutions: scoping, building, and delivering as the team's sole technical owner, in direct interface with senior stakeholders across Payroll, Benefits, TA, and HRBPs.
• Designing and building a Performance Cycle platform for ~300 employees, full cycle from self-assessment through manager rev

Supported underwriting with financial analysis and operational tooling for a core underwriting queue. Built dashboards and an SLA tracker, reviewed SOPs with AI support (Gemini), and assisted day-to-day case operations.

• Performed financial analysis of Balance Sheets and Income Statements to support underwriting decisions
• Owned and developed an SLA tracker in Hex to monitor turnaround times and operational performance for a core underwriting queue
• Built dashboards in Hex to analyze case taxonomy usage, identify inconsistencies, and generate insights on overall operational trends
• Led a project to review and

Developed improvements to customer email notification UX/UI using design prototypes and front-end implementation. Applied UX writing practices while building the user experience.

Developed a project to increase the UX/UI of email notifications to customers, using Figma (prototype), vue.js and best UX Writing practices.

Participated in a project to automate team creation based on project needs and people skills. Built a people database using web scraping and internal information with Python and SQL.

Participated in a project to automatize the creation of teams according to project needs and people skills (hard and soft). I developed the people data base with web scrapping and internal information using python and SQL.

Built a landing page to support HR/TA efforts for new grads and freshman students. Developed using Angular to deliver the required web experience.

Developed a project (landing page) to support the HR TA for new grads and freshman students using Angular.

Supported the Expatriate Manager with tasks related to onboarding new international hires. Managed housing organization and assisted with Brazilian documentation-related issues.

Responsible for supporting the Expats Manager in all tasks related to new international hires, from housing organization to Brazilian documentation related issues.

Responsible for assisting the Admissions team in all the processes for applicants and new families, such as managing files, events, and general customer service tasks.