At UKRANIAN COSMETIC, I created and established the ReBills area, including its operational processes, training structures, workflows, and support systems. I supervise two teams totaling 20 representatives across Colombia and Mexico, providing live support and coaching to strengthen customer retention and sales performance.
I review cancellation calls to identify objections and recurring issues, and use those insights to guide training and retention strategies. From May to July 2026, I helped reduce reported operational incidents from 88 to 52 per month; previously, at PHILOMELA CALL CO S.A.S., I increased sales by 30% within one year.
