KOKevin Ondieki
@kevinondieki
IT and Network Support professional skilled in Python, SQL, fiber networking, and AI model training.
KenyaWhat I'm looking for
I am an IT and Network Support professional with a Bachelor of Science in Applied Computer Science and over three years of hands-on experience in technical support, fiber networking, and equipment maintenance.
I have strong data science capabilities, applying advanced Python and SQL to operational data analysis and reporting, which cut reporting time by 30% and enabled proactive maintenance through fault-tracking queries.
As a freelance AI trainer I have trained and evaluated models across platforms, maintained quality scores above benchmarks, and completed high-volume projects that led to repeat contracts.
I deliver reliable technical support — repairing splicing machines and OTDRs, reducing machine downtime by 20%, achieving over 90% first-time fix rate, and mentoring junior technicians to improve repair efficiency.
Experience
Work history, roles, and key accomplishments
Freelance AI Trainer
Various Platforms
Jan 2023 - Present (3 years)
Trained and evaluated AI models via data labeling and feedback across NLP and technical-reasoning tasks, maintaining quality scores above benchmarks and delivering repeat contracts.
Technical Support Specialist
Soliton Telmec
Jan 2022 - Jan 2024 (2 years)
Repaired, calibrated, and serviced splicing machines and OTDR equipment while diagnosing hardware/software issues and providing phone, email, and in-person technical support to maintain a >90% first-time fix rate.
Fiber Technician
Soliton Telmec
Jan 2021 - Jan 2022 (1 year)
Installed, tested, and maintained fiber optic networks, conducted fiber splicing and OTDR testing, and supported troubleshooting to improve installation efficiency and reduce machine downtime by 20%.
Education
Degrees, certifications, and relevant coursework
CUChuka University
Bachelor of Science, Applied Computer Science
Completed a Bachelor of Science in Applied Computer Science with focus on practical IT, networking, and data analysis skills.
Availability
Location
KenyaAuthorized to work in
Job categories
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