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Kevin Nedd

@kevinnedd

Full-stack software engineer specializing in secure MERN apps, delivering production-ready features with AWS deployments and responsive UX.

United States
Message

What I'm looking for

I’m looking for a role building secure, user-focused full-stack applications—MERN, REST APIs, and AWS—where my cross-industry IT support background helps ship reliable features and collaborate effectively.

I’m a full-stack software engineer with a professional background in IT support across healthcare and non-profit environments, now specializing in full-stack development. I build production-ready applications with a security-first mindset and an unusually strong troubleshooting perspective from supporting end users.

In my projects, I focus on authenticated, secure RESTful APIs and reliable UX. On WTWR (What to Wear?), I delivered a production-grade MERN platform with 10+ secured REST endpoints using Helmet, express-rate-limit, JWT authentication, bcrypt hashing, and centralized error handling.

On Spots Web App, I created an Instagram-inspired, location-based photography experience with a modular ES6+ JavaScript front end and a RESTful backend for real-time profile and gallery updates. I engineered a universal form and error-handling system to reduce code duplication by 40% while improving validation and loading-state consistency.

Before specializing in development, I supported and led technical teams—delivering white-glove desktop support, achieving a 90% first-call resolution rate, and improving deployment efficiency. I also managed Microsoft Intune enrollment/configuration for 500+ devices and supervised technicians to improve on-time ticket resolution by 20% across hospital sites.

Experience

Work history, roles, and key accomplishments

Guardian Life logoGL
Current

Executive Desktop Support

Jul 2021 - Present (5 years)

Provided white-glove desktop support to senior leadership, resolving escalated issues on first contact and improving executive satisfaction scores. Resolved complex issues using JAMF Pro, AD, Intune, Nexthink, and ServiceNow, achieving a 90% first-call resolution rate and reducing downtime.

CN

Desktop Engineer

Charity Network

May 2019 - Apr 2020 (11 months)

Administered G-Suite and O365 for 300+ users, creating access policies and monitoring systems that reduced user errors by 15%. Managed AWS infrastructure (EC2, S3, and network rules) to improve operational efficiency and deployment speed by 25%.

TR

Software Engineering Certificate

TripleTen

Apr 2025 - Present (1 year 3 months)

Completed an intensive 9-month full-stack web development bootcamp focused on software engineering fundamentals and full-stack development.

Education

Degrees, certifications, and relevant coursework

TripleTen logoTR

TripleTen

Software Engineering Certificate, Software Engineering

2025 -

Software Engineering Certificate program focused on full-stack web development through an intensive 9-month bootcamp, started April 2025.

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