Open to opportunities

Kevin Liyayi

@kevinliyayi

Message

Detail-oriented data analyst eager to deliver actionable insights.

Kenya

Message

What I'm looking for

I seek a role that offers opportunities for growth and collaboration in data analysis.

I am a detail-oriented and analytical candidate eager to launch my career as a Reporting/Data Analyst. With foundational expertise in Google Sheets, Pivot Tables, and PowerBI, I demonstrate a strong aptitude for data visualization and reporting. My commitment to delivering actionable insights supports business decision-making, and I am poised to contribute fresh perspectives and technical proficiency to any analytics team.

In my current role as a Data Analyst at Greenlight Planet Kenya, I have generated weekly and monthly business reports, analyzed delivery and logistics data to identify trends, and maintained Power BI dashboards for real-time visibility into key performance metrics. My collaborative approach allows me to work effectively with cross-functional teams, ensuring that I deliver tailored ad-hoc reports that meet business needs.

Previously, I served as a Customer Service Executive and Regional Training Manager, where I honed my communication and project management skills. I successfully resolved customer inquiries, trained new representatives, and designed comprehensive training programs that significantly improved team performance. I am excited to leverage my skills and experiences in a new role that challenges me and allows for professional growth.

Experience

Work history, roles, and key accomplishments

Current

Data Analyst

Current

Greenlight Planet Kenya

Dec 2024 - Present (7 months)

Generated weekly and monthly business reports using Google Sheets and Pivot Tables, supporting data-driven decision-making for operations teams. Analyzed delivery and logistics data to identify trends, reducing late shipments by 18% through actionable insights.

Google Sheets Pivot Tables Power BI Data Visualization Data Integration Troubleshooting

Regional Training Manager

Greenlight Planet Kenya

Jan 2020 - Present (5 years 6 months)

Designed and delivered comprehensive training programs for 750+ sales agents across 5 regions, resulting in a 35% increase in product knowledge assessment scores and a 28% boost in monthly sales performance. Implemented a standardized onboarding process that reduced new hire ramp-up time by 40%, enabling faster deployment of field teams and supporting rapid business expansion.

Sales Training Onboarding Project Management Communication Team Leadership

Customer Service Executive

Greenlight Planet Kenya

Apr 2018 - Present (7 years 3 months)

Resolved over 95% of customer inquiries on first contact, improving customer satisfaction scores by 20% within six months. Trained and mentored a team of 10 new customer service representatives, reducing onboarding time by 30% and increasing team efficiency.

Customer Service Salesforce CRM Problem Solving Communication Training

Education

Degrees, certifications, and relevant coursework

Jomo Kenyatta University of Agriculture and Technology

Bachelors of Business Information Technology, Business Information Technology

2025 -

Currently pursuing a Bachelor's degree in Business Information Technology. This program focuses on the intersection of business and technology, preparing students for roles in data analysis and IT management.