At the Consulate General of Italy, I support the public with passport, citizenship, and civil documentation queries. I explain rules-based processes in plain language and manage a personal caseload across an archive of 500,000+ citizen records.
At Terra Rossa, I coached and trained more than 20 team members using structured guides, reducing onboarding time by 30%. I also handled customer complaints and duty-management responsibilities in a busy environment.
At Bottega Prelibato Ltd, I managed HR records, contracts, payroll inputs, and compliance logs, and identified cost-saving opportunities that reduced overheads by 15%. I bring experience in public-facing service, coaching, records management, and working in English and Italian.
