KCKevin Carl Dela Cruz
@kevincarldelacruz
Dedicated professional with experience in customer service and editorial support.
PhilippinesWhat I'm looking for
I am a dedicated professional with a strong background in customer service and editorial support. My experience as a Sales Clerk at Super Shopping Market, Inc. honed my skills in greeting customers, answering inquiries, and assisting them in locating items. I take pride in providing high-quality service and ensuring customer satisfaction.
Currently, I work as a Journal Editor Office Assistant at Straive, where I manage email inquiries from editors and authors, provide administrative support to the editorial team, and conduct manuscript quality checks. My attention to detail and ability to handle pressure have been key to my success in this role, allowing me to contribute effectively to the team.
Experience
Work history, roles, and key accomplishments
Journal Editor Office Assistant
Straive (Former SPI Global Inc.)
Aug 2021 - Present (3 years 10 months)
Provides administrative support to the editorial team, manages email inquiries, and checks manuscripts for quality. Responsible for weekly and monthly reporting on journal quality and submission statuses.
Production Assistant
SPI Global Inc.
Sep 2019 - Aug 2021 (1 year 11 months)
Performed quality checks on journals, assisted the production editor with manuscripts, and managed email communications. Responsible for monthly reporting and ensuring high-quality standards in journal production.
Sales Clerk
Super Shopping Market, Inc.
Jul 2018 - Jan 2019 (6 months)
Responsible for greeting customers, answering inquiries, and assisting them in locating items. Managed the receiving and returning of items to vendors, ensuring customer satisfaction and efficient service.
Education
Degrees, certifications, and relevant coursework
National College of Science and Technology
Bachelor of Science, Criminology
2012 - 2016
Studied the principles and practices of criminology, focusing on crime prevention, investigation, and the legal system.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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