Open to opportunities

Keven RC

@kevenrc

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Dedicated IT Support Specialist focused on empathetic, fast, end-user technical troubleshooting.

Brazil

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What I'm looking for

I’m looking for a role where I can deliver clear, empathetic Tier 1 end-user support, follow SLA-focused ticket workflows, and keep improving my troubleshooting and networking skills while working with modern tools.

I’m a Dedicated IT Support Specialist with hands-on training in operating systems, basic networking, and hardware troubleshooting. I recently completed the Cisco IT Support Specialist program and hold multiple Cisco credentials, which strengthened my ability to support users with clarity and empathy.

In my training, I practiced de-escalation and learned systems rapidly while following a structured troubleshooting methodology. I support ticketing workflows and apply SLA prioritization to handle Tier 1 helpdesk ticket scenarios effectively, including remote screen support.

I’m also comfortable working across Windows, Linux basics (command line), and macOS, using command-line diagnostics and web debugging practices. From simulated Cisco Packet Tracer labs to networking fundamentals like TCP/IP, DNS, DHCP, and VPNs, I bring a practical foundation and a service-first mindset.

Experience

Work history, roles, and key accomplishments

Cisco IT Support Specialist

Cisco

Jul 2026 - Present (0 months)

Earned the Cisco IT Support Specialist Career Path certification (July 2026).

IT Support Networking Fundamentals hardware troubleshooting Troubleshooting

Cisco IT Support Training (2026)

Cisco

Jan 2026 - Present (6 months)

Completed self-directed intensive training for the Cisco IT Support Career Path using simulated network configuration labs.

Windows Linux

Packet Tracer Certification

Cisco

Completed the Getting Started with Cisco Packet Tracer certification.

Packet Tracer Network Simulation

Cisco IT Support Digital Badges

Cisco

Earned Cisco Digital Badges covering IT Support Basics, Operating Systems, Security & Connectivity, and Hardware.

IT Support Operating System Hardware

Education

Degrees, certifications, and relevant coursework

Cisco Networking Academy

Cisco IT Support Specialist Career Path Certification, IT Support

Completed the Cisco IT Support Specialist Career Path certification, covering operating systems, basic networking, and troubleshooting for end-user support. Trained on ticketing workflows, SLA prioritization, and de-escalation for Tier 1 helpdesk scenarios.

Cisco Networking Academy

Getting Started with Cisco Packet Tracer Certification, Networking Fundamentals

Earned the Getting Started with Cisco Packet Tracer certification through simulated network configuration labs. Practiced routing and basic connectivity analysis and applied command-line diagnostics across Windows and Linux environments.

Cisco Digital Badges

Cisco Digital Badges: IT Support Basics | Operating Systems | Security & Connectivity | Hardware, IT Support (Digital Badges)

Earned Cisco digital badges covering IT Support Basics, Operating Systems, Security & Connectivity, and Hardware. Demonstrated competency across core support and networking topics used in troubleshooting and user assistance.