At ecoPortal, I scope client change requests for an HSE SaaS platform, tracing root causes, checking impacts and risks, and estimating the work. Since joining, I’ve scoped and resolved 1,090+ tickets for 140+ clients.
I test recommended fixes in UAT or a sandbox before technicians build from my notes. I also write plain-English replies for clients and have built forms, registers, workflows and dashboards for client sign-off.
For one client, I ran a live migration of 2,877 records with a backup of every record and a small pilot first; zero records failed. After another migration, I fixed form logic errors and re-checked all 213 affected records.
At ecoPortal, I progressed from Implementation Technician to Implementation Specialist and then Solutions Scoper. Earlier, at the Ministry of Digital Transformation, I digitised government records so staff could search and find them.
