Danielle Basheer

Coordinated end-to-end logistics for training programmes and implemented digital intake processes using Google Forms. Served as primary point of contact for participants and supported planning for major events.

Organized and staffed weekend public display and registration pop-ups, coordinated with external suppliers, and processed supplier invoices.

Coordinated daily administrative operations including calendar management, documentation, inventory tracking, and vendor liaison. Built tracking spreadsheets and managed payment processing using PeopleSoft.

Coordinated internal employee engagement programmes and events for a workforce of 2,500+. Developed and distributed content for internal newsletters and communications platforms.

Supported implementation, testing, and user adoption of enterprise ERP systems including PeopleSoft HR and Finance modules. Analysed business processes and conducted user-oriented testing.

Managed all administrative operations of the TSTT Training Centre, coordinating organisation-wide training programmes. Implemented video conferencing facilities and processed training-related payments.

Administered the organisation's eLearning platform and managed training programmes. Led the transformation of the TSTT Library from manual to automated digital platform.

Administered and maintained core HR systems including Performance Management and Employee Development. Served as Internal Team Lead for annual Service Excellence awards event.

Led the implementation of an automated library management system, replacing manual processes. Developed new policies and procedures for cataloguing and information governance.

Managed transformation of administrative systems from manual to automated processes. Implemented new policies and procedures for library management and cataloguing.

Established and maintained corporate accounts for key business clients, resolving billing queries. Managed budgetary information for Mobile Special Projects division.

Conducted on-the-job training sessions for staff on software applications and administrative systems. Designed and implemented standard operating procedures and managed payment processing.

Completed data analytics courses on LinkedIn Learning from 2018 to 2023.

Completed the Bridge 60-Hour Specialized Certificate in Foundations in Teaching English Online in October 2020.

Completed the Coursera certification 'Launching Machine Learning: Delivering Operational Success with Gold Standard ML Leadership' in December 2020.

Completed the Coursera certification 'The Power of Machine Learning: Boost Business, Accumulate Clicks, Fight Fraud, and Deny Deadbeats' in November 2020.

Completed the Bridge TEFL 120-Hour Master Certificate in December 2020.

Completed an MSc in Network Security from Anglia Ruskin University in 2014.

Completed 'The Secrets of Successful Technical Writing' with a Certificate of Merit from TSTT in 2011.

Grade: Third Class Honours

Completed a BSc in Business Computing with Third Class Honours from London Metropolitan University in 2010.

Completed an International Advanced Diploma in Computer Studies from NCC Education in 2008.

Completed 'Mastering MS Project 2003' at Arthur Lok Jack Graduate School of Business in 2007.

Completed the Event Management – Event Production and Entertainment Module at Arthur Lok Jack Graduate School of Business in 2006.

Completed an Associate Degree in Operating Systems Management from COSTAATT in 2003.