Ken Santos

Write and edit SEO-focused blog content for a freelance CAD marketplace to drive traffic, leads, and sales, managing keyword research and competitor analysis to maintain rankings. Source qualified engineers and professionals by reviewing resumes, scheduling interviews, and posting staffing job ads.

Composed and performed original Tagalog music for Submit to Sound, the opening film of Scotland’s national exhibition at the 61st Venice Biennale. Collaborated in an international creative and curatorial context to shape the exhibition’s emotional and narrative entry point, credited as “Soundtrack by Ken Santos.”

Produce, record, mix, and master music projects across rock, R&B, and experimental genres, managing end-to-end workflows from editing to delivery. Supported concurrent artist projects while maintaining revision timelines and release schedules, accumulating 600K+ streams across independent releases.

Designed and facilitated technical and customer-facing training programs for a newly acquired music creation platform, aligning support teams with the client’s creative tone and workflows. Improved customer satisfaction by 300% during an account transition and increased first-response resolution rates by 35% while onboarding 300+ agents.

Improved workflow efficiency by recommending process adjustments for a new PR tracking account and supporting smoother account transition operations. Analyzed operational data, built dashboards, and trained team members to enable consistent execution.

Supported accent neutralization and speech training programs by assisting with onboarding and communication drills for client-facing employees. Helped strengthen structured communication preparation through guided practice sessions.

Self-published a 150+ page creative methodology book based on 16 years of practice and self-study in pedagogy. Built an Ask > Perceive > Decide > Refine creative framework and designed exercises that translate complex concepts into repeatable learning workflows.

Managed scheduling, client relations, and daily operations for a new bar opening, coordinating backline and FOH to support live events. Acted as a liaison for bookings and resolved production issues by communicating directly with artists and managers.

Completed coursework toward a Bachelor of Science in Computer Engineering at Polytechnic University of the Philippines from 2011 to 2014.

Attended Pasig City Science High School in 2011.