Kenji Sanglay
@kenjisanglay
Senior technical process executive delivering IT support and customer service.
What I'm looking for
I’m a Senior Technical Process Executive with hands-on experience supporting customers and resolving technical needs. I’m committed to being a helpful, reliable person who contributes to a company’s success.
My background spans multiple roles, starting as a Computer Technician Intern and progressing through IT Support. I’ve developed strong troubleshooting ability and a practical understanding of both computer hardware and software.
In customer-facing work, I’ve focused on rendering customer service and assisting with queries in a clear, responsive way. I bring good public communication skills, and I’m a flexible, fast learner who adapts quickly to new processes.
I also aim to grow into leadership by leading a team and taking ownership of outcomes. I’m interested in roles where technical support and customer service directly impact customer satisfaction and operational performance.
Experience
Work history, roles, and key accomplishments
Senior Technical Process Executive
Infosys BPM Philippines
Jan 2024 - Present (2 years 5 months)
Executed senior technical processes while applying troubleshooting and computer hardware/software knowledge to support technical and customer needs.
Customer Service Representative II
TDCX Philippines
Jan 2023 - Present (3 years 5 months)
Handled customer queries and supported customer service needs as a Customer Service Representative II, using clear public communication.
IT Support
Touchstones Outsourcing Inc
Jan 2021 - Present (5 years 5 months)
Provided IT support and troubleshooting by leveraging hardware and software knowledge to help resolve user issues and queries.
Computer Technician Intern
Strivertech Computer Center
Jan 2020 - Present (6 years 5 months)
Supported computer troubleshooting during a technician internship, applying knowledge of computer hardware and software to assist with daily technical needs.
Education
Degrees, certifications, and relevant coursework
Institute of Creative Computer Technology
Bachelor of Science in Information Technology, Information Technology
2015 - 2020
Earned a Bachelor of Science in Information Technology at Institute of Creative Computer Technology from 2015 to 2020.
Angono National High School
2012 - 2014
Attended Angono National High School from 2012 to 2014.
Christ the King College of Angono
2004 - 2012
Studied at Christ the King College of Angono from 2004 to 2012.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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