Kenji Demesa

Lead and mentor a specialized team responsible for end-to-end refund processing, financial account reconciliation, and dispute resolution. Manage daily team workflows, monitor productivity, and prepare weekly reconciliation and operational performance reports for corporate clients.

Administered complex 401k and 403b retirement plans, ensuring accuracy and compliance with financial regulations. Managed extensive data records and case management queues using Salesforce and legacy DOS systems.

Directed a team of analysts handling complex chargeback disputes and KYC cases, ensuring alignment with network standards. Conducted deep-dive fraud and dispute investigations on issuer-side accounts across Visa, Mastercard, and Discover networks.

Specialized in mortgage processing, loan assessments, and reviewing customer financial information. Handled high-tier customer escalations, negotiated payment terms, and updated credit account statuses in core banking platforms.

Supported diverse financial portfolios including mortgages, personal loans, credit cards, and everyday transaction accounts. Investigated fraudulent activity, blocked compromised credentials, initiated claims, and reissued cards for a major US Bank partner.

Pursued a Bachelor of Science in Marine Transportation but did not complete the degree.

Completed Senior High School with a STEM strand.