Ken corporation
@kencorporation
I’m a client relations and insurance specialist, resolving issues, reducing fraud, driving retention.
IndonesiaWhat I'm looking for
I handle client requests, complaints, and conflicts with urgency and clarity, serving as the main liaison between drivers and customers. In my current role, I also monitor driver activity using the AIST system to detect fraudulent orders, fake requests, route manipulation, and platform misuse. I strengthen engagement through promotional campaigns and driver-focused vehicle branding opportunities.
I bring deep experience across insurance and bancassurance, including communication and coordination with Bancassurance partners such as Maybank. I maintain and support bancassurance databases, follow up with stakeholders, and manage after-sales workflows—reporting, case submissions, data verification, and coordination of medical requirements.
Earlier, I built sales performance through client relationship management, product presentation, promotional strategy execution, and negotiation to close agreements. I’m motivated by roles where responsive communication, accurate processes, and cross-functional collaboration help customers feel supported while protecting the business from risk.
Experience
Work history, roles, and key accomplishments
Client Relations Specialist
PT Teknologi Perdana Indonesia (Maxim Indonesia)
Feb 2020 - Present (6 years 5 months)
Addresses and resolves requests, complaints, and conflicts from drivers and customers, serving as a primary liaison to maintain positive relationships. Monitors driver activity for fraud using the AIST system and provides insurance-claim support and updates via phone, email, and WhatsApp.
Client Relations Specialist
Feb 2020 - Present (6 years 5 months)
Request & Complaint Resolution: Address and resolve requests, complaints, and conflicts from drivers and customers promptly and effectively.
Fraud Detection & Investigation: Monitor and investigate driver activities using the AIST system to detect fraudulent orders, fake requests, route manipulation, and platform misuse.
Promotional Engagement: Actively participate in outdoor promotional campaig
-Responsible to manage communication with Bancassurance partner (Maybank)
-Following up to other stakeholders for any required matters
-Responsible to maintain the database in Bancassurance
Conducted sales activities within the bancassurance industry, offering tailored insurance solutions to bank customers.
Built and maintained professional relationships with bank staff and clients to ensure trust and long-term collaboration.
Managed after-sales activities, including client follow-ups, reporting, case submissions, data verification, and coordination of medical requirements.
Managed and developed client relationships while achieving sales targets through effective product presentations and tailored solutions.
Designed and executed promotional strategies to boost product visibility and market reach.
Led negotiations and successfully closed sales agreements to drive revenue growth.
Collected and analyzed sales data, preparing regular performance reports.
Maintained
Financial Advisor at Great Eastern.
Visual Merchandiser at PT Matahari Putra Prima Tbk.
Maintenance Technician at Nidec Sankyo Corporation.
Education
Degrees, certifications, and relevant coursework
Universitas Terbuka
Gelar Sarjana, Ilmu Komunikasi
2023 - 2027
Availability
Location
IndonesiaAuthorized to work in
Job categories
Skills
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