At ORNEXT TECHNOLOGY SOLUTIONS PRIVATE LIMITED, I manage high-priority P1 and P2 incidents affecting critical business services. I coordinate technical teams across infrastructure, network, database, application, cloud, and security domains to support service restoration.
I run major incident bridges, manage escalations, and keep senior management and business stakeholders updated. I monitor incidents against SLAs and restoration targets, then validate recovery with relevant stakeholders.
I facilitate post-incident reviews and drive root cause analysis follow-ups to help address recurring incidents. My experience also includes incident coordination across support teams, ticket documentation, operational dashboards, and vendor coordination.
