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Kelvin Dike

@kelvindike

Logistics and Client Service Executive at IBCWORLDWIDELIMITED who cut transportation costs by 12% through negotiations and route optimization.

Nigeria

Message

What I'm looking for

I'm looking to leverage my expertise in a customer support role.

At IBCWORLDWIDELIMITED, I led logistics operations and coordinated transportation routes to support timely deliveries. Through vendor negotiations and route optimization, I reduced transportation costs by 12%.

I managed import/export documentation and customs compliance, and worked with procurement, sales, and customer service to improve delivery accuracy and customer satisfaction. I also responded to customer inquiries, managed accounts and orders, and followed up to resolve complaints.

At DANCOMTECHNOLOGY(DANGOTEINDUSTRIES), I assisted staff and end users with workstation setup, escalated incident reports, and supported field troubleshooting. I also worked on web and mobile application development and modification, database modification, and setup involving SAP, VPN, SKYPE, and LAN.

Experience

Work history, roles, and key accomplishments

Current

Logistics and Client Service Executive

Current

IBC Worldwide Limited

Jan 2020 - Present (6 years 10 months)

Led logistics operations for a global supply chain, ensuring timely delivery and managing transportation routes. Negotiated favorable terms with suppliers and vendors, reducing transportation costs by 12% through route optimization.

Supply Chain Optimization Transportplanning vendor negotiation Import export documentation Customs Compliance Customer Service Communication Skills Problem Solving

Intern (IT Application and Operations)

Dancom Technology (Dangote Industries)

Jan 2019 - Dec 2020 (1 year 11 months)

Assisted staff and end users with workstation setup and escalated incident reports to appropriate units. Managed operational level agreements, field support, and troubleshooting incidents, and set up SAP, VPN, Skype, and LAN.