Kelly De Baerdemaeker

Coordinates communications, interviews, and administrative steps across candidates, clients, and hiring stakeholders. Maintains accurate records in ATS/CRM systems and manages multiple vacancies in a remote setting.

Handled customer payment and account cases, reviewed account information, discussed repayment options, and escalated issues under established procedures. Built an Excel payment tracker with SUMIFS summaries and charts to monitor commitments and outcomes.

Managed written customer cases and ongoing account questions, investigating issues and coordinating solutions with internal teams. Kept CRM records and case histories current to support consistent follow-up and resolution.

Managed customer requests, booking information, and service changes across digital systems. Resolved complex concerns through active listening, negotiation, and structured problem solving while balancing service quality and performance targets.

Supported customers using diabetes-management and insulin-delivery products, responding to account questions and coordinating timely resolutions. Completed back-office case work and trained new hires while handling sensitive information carefully.

Supported guest activities and responded to enquiries, resolving issues through attentive, service-focused communication.

Provided day-to-day care and support to residents, responding sensitively to individual needs and following established care routines. Worked collaboratively and handled personal information with discretion and care.

Graduated as a Healthcare Professional in June 2016.