Open to opportunities

francisca Agbele

@franciscaagbele

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Registered Nurse and Medical Virtual Assistant with hands-on experience supporting U.S.-based healthcare providers.

Nigeria

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What I'm looking for

I’m looking for a remote, HIPAA-compliant role where I can support U.S. healthcare providers with scheduling, insurance verification, prior authorizations, and accurate EHR documentation—while continuously improving workflow efficiency and patient experience.

I am a trained and detail-oriented Virtual Assistant with a background in healthcare support and administrative services. I have experience managing patient communication, scheduling appointments, handling emails, organising records, and supporting day-to-day operations in a virtual setting. I am also a registered nurse with a strong understanding of patient care and confidentiality, which allows me to provide efficient and empathetic support to healthcare teams.

Experience

Work history, roles, and key accomplishments

Medical Virtual Assistant

MedLaunchpad

Jan 2026 - Mar 2026 (2 months)

Completed a clinical simulation program covering U.S. clinic workflows, including patient intake, scheduling, and billing processes. Practiced EHR documentation in eClinicalWorks, OptiMantra, TherapyNotes, and DrChrono, and ran insurance eligibility, EOB review, and prior authorization scenarios.

Patient Intake Prior Authorizations Clinical Documentation HIPAA compliance

Administrative Virtual Assistant

Keystone Education Center LLC

Feb 2023 - Dec 2025 (2 years 10 months)

Managed remote administrative operations including scheduling, email correspondence, and digital documentation to improve record accessibility and workflow efficiency. Handled 10+ daily client requests and improved customer satisfaction by 90% within the first quarter through timely, professional issue resolution.

Administrative Support Scheduling Customer Service Digital Documentation Microsoft Office

Medical Virtual Assistant

Visionary Women's Health Clinic

Jul 2023 - Oct 2023 (3 months)

Coordinated clinic administration, including appointment coordination and HIPAA-compliant patient record organization. Supported telehealth by uploading lab results and verifying patient insurance eligibility.

HIPAA compliance Telehealth Patient Intake

Clinical Data Collector

Integrated Sustainable Childhood Pneumonia Project

Jul 2020 - Dec 2022 (2 years 5 months)

Collected and documented multi-center patient clinical data to support treatment outcome analysis. Conducted follow-up phone calls, maintained structured records for data accuracy, and supported new hire orientation and employee training.

Research & Documentation Patient Calls Data Quality Assurance

Research Nurse

Immediate Kangaroo Mother Care Follow-up (WHO)

Oct 2019 - Jul 2020 (9 months)

Performed neonatal follow-up assessments and documented clinical outcomes for a WHO-supported research program. Managed caregiver follow-up phone calls and provided newborn care and study education to improve protocol adherence and follow-up attendance.

Neonatal Follow Up Assessments Clinical Documentation Patient Education Research Outcome Tracking