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Chidera Thelma Ozor

@chiderathelmaozor

Medical Virtual Assistant at Everwell Clinic & Outpatient Practice, coordinating 40+ daily patient inquiries and bookings.

Nigeria

Message

What I'm looking for

I’m seeking remote healthcare administration work where I can support patient intake, scheduling, care documentation, and confidential records. I’m available during UK business hours, 9:00 AM–6:00 PM London time.

At Everwell Clinic & Outpatient Practice, I manage daily patient inquiries, bookings, and calendar changes across multiple providers. I complete patient intake documentation and track prior authorisation requests, reducing approval turnaround by 25%.

My healthcare administration experience also includes supervised training at Clinix Support Academy, where I used SimplePractice EHR for record management and client communication while maintaining privacy and security standards.

As a Psychiatric Nurse at Federal Neuropsychiatric Hospital, Enugu, I conducted psychiatric assessments, documented patient information, and managed psychotropic medications. I also contributed to crisis intervention and care plan reviews with multidisciplinary teams.

Across nursing roles, I’ve provided maternal, newborn, and primary healthcare, and maintained accurate clinical records. I hold RN, RM, and RPN registrations, a BNSc, a Postgraduate Diploma in Mental Health and Psychiatric Nursing, and a Certified Medical Virtual Assistant qualification.

Experience

Work history, roles, and key accomplishments

Current

Medical Virtual Assistant / Patient Intake Coordinator

Current

Everwell Clinic & Outpatient Practice

Sep 2026 - Present (2 months)

Managed 40+ daily patient inquiries, bookings, and calendar changes across multiple providers. Completed patient onboarding and intake documentation, reducing approval turnaround by 25% and sustaining a 95% appointment attendance rate.

Patient Intake Scheduling Documentation Communication Skills Privacy Compliance Google Workspace Electronic Health Records (EHR)

Healthcare Virtual Assistant (Trainee and Practicum)

Clinix Support Academy

May 2026 - Aug 2026 (3 months)

Completed supervised practical training in healthcare administration, record management, and client communication using SimplePractice EHR. Maintained 100% compliance with privacy and security standards across electronic documentation.

Simple Practice Healthcare Administration Records Management Client Communication Privacy Compliance

Psychiatric Nurse (Clinical Posting)

Federal Neuropsychiatric Hospital, Enugu

May 2024 - Nov 2025 (1 year 6 months)

Conducted psychiatric assessments and documented patient information accurately in clinical records. Managed psychotropic medications, carried out crisis intervention, and collaborated with multidisciplinary teams to deliver coordinated mental healthcare.

Psychiatric Assessment Medication administration Crisis Intervention Clinical Documentation Multidisciplinary Collaboration

NYSC Staff Nurse

New Haven Primary Health Centre

Nov 2024 - Oct 2025 (11 months)

Delivered primary healthcare services to a diverse patient population and maintained accurate clinical records. Managed maternal and child health programmes, including routine immunisation and health education.

Primary Health Care Maternal and Child Health Immunizations Health Education Wound Care Infection Control Clinical Documentation

Staff Nurse

National Obstetric Fistula Centre, Ebonyi State

May 2023 - Jun 2024 (1 year 1 month)

Provided pre- and post-operative nursing care for obstetric patients with detailed, accurate documentation. Managed wound care, catheter maintenance, medication administration, and IV therapy, and reduced documentation errors by 15%.

Pre Operative Care Postoperative Care Wound Care Catheter Care Medication administration IV Therapy Patient Education Documentation Auditing

Locum Nurse Midwife

Central Hospital, Benin City

Feb 2023 - Jun 2023 (4 months)

Provided antenatal, intrapartum, and postnatal care and assisted in deliveries. Educated expectant and new mothers on maternal health and newborn care while maintaining accurate patient records.

Antenatal Care Intrapartum Care Post Natal Care Delivery Assistance Maternal Health Education Newborn Care patient records

Intern Nurse

University of Nigeria Teaching Hospital (UNTH), Ituku-Ozalla

Jan 2022 - Dec 2022 (11 months)

Completed rotations in Medicine, Surgery, Paediatrics, Obstetrics and Gynaecology, Theatre, and Emergency. Conducted patient assessments, administered medications, and developed individualised care plans for over 30 patients.

patient assessment Medication administration Care Planning Clinical Documentation Rotation

Clinical Posting (Midwifery)

University of Calabar Teaching Hospital

May 2021 - Dec 2021 (7 months)

Provided antenatal, labour, postnatal, and newborn care, and managed obstetric emergencies.

Antenatal Care Labor Care Post Natal Care Newborn Care Obstetric Emergencies

Nurse

Coal Camp Medical Centre

Mar 2020 - May 2020 (2 months)

Provided nursing care and support in a medical centre setting.

Nurse Assistant (Part-time)

University of Calabar Teaching Hospital

Jan 2016 - Dec 2019 (3 years 11 months)

Assisted nursing staff in patient care and clinical duties.

Nurse Assistant (Part-time)

PHC Idiba

Jan 2018 - Dec 2018 (11 months)

Assisted nursing staff in patient care and clinical duties.

Education

Degrees, certifications, and relevant coursework

College of Nursing Sciences, Federal Neuropsychiatric Hospital, Enugu

Postgraduate Diploma, Mental Health and Psychiatric Nursing

Postgraduate Diploma in Mental Health and Psychiatric Nursing from the College of Nursing Sciences, Federal Neuropsychiatric Hospital, Enugu, completed in 2026.