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Keila Brito

@keilabrito

Bilingual customer-service focused dental receptionist and assistant with strong appointment coordination skills.

Dominican Republic
Message

What I'm looking for

I want a patient-facing role in a supportive clinic where I can use bilingual communication, scheduling, and patient-care skills to grow professionally.

I am a bilingual (Spanish/English) dental receptionist and assistant with hands-on experience in patient coordination and chairside support. I prioritize accurate patient records, punctual appointment management, and creating a welcoming atmosphere so patients feel comfortable and cared for.

At New England Dental I managed patient information, scheduled appointments, and provided direct assistance during procedures while fostering a family-like, reassuring environment. I was recognized as Employee of the Month in October 2023 for my commitment to patient care and teamwork.

I also worked remotely as a Specialist for Contact Center Dominicana, where I scheduled and reminded patients of pre-appointment requirements and maintained positive, empathetic communication to ensure patient satisfaction throughout calls.

I seek to continue growing my skills in patient services and dental assistance, bringing reliable administrative accuracy, strong communication, and a service-oriented mindset to a compassionate clinical team.

Experience

Work history, roles, and key accomplishments

CD

Patient Care Specialist

Contact Center Dominicana

Jul 2025 - Oct 2025 (3 months)

Remotely scheduled and reminded patients of appointments and pre-appointment instructions while delivering empathetic support to resolve concerns and maintain high patient satisfaction. Focused on clear communication and retention during calls.

ND

Receptionist / Dental Assistant

New England Dental

Jul 2023 - Jun 2025 (1 year 11 months)

Managed patient records and appointment scheduling, maintaining up-to-date information and improving appointment adherence; assisted patients chairside to increase comfort and reduce procedure anxiety. Awarded Employee of the Month (Oct 2023).

Education

Degrees, certifications, and relevant coursework

DS

Danbury High School

High School Graduate, High School

2019 - 2024

Grade: 3.54

High school graduate with a 3.54 GPA, completed studies at Danbury High School in Danbury, CT.

Tech stack

Software and tools used professionally

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Keila Brito - Patient Care Specialist - Contact Center Dominicana | Himalayas