Keila Brito
@keilabrito
Bilingual customer-service focused dental receptionist and assistant with strong appointment coordination skills.
What I'm looking for
I am a bilingual (Spanish/English) dental receptionist and assistant with hands-on experience in patient coordination and chairside support. I prioritize accurate patient records, punctual appointment management, and creating a welcoming atmosphere so patients feel comfortable and cared for.
At New England Dental I managed patient information, scheduled appointments, and provided direct assistance during procedures while fostering a family-like, reassuring environment. I was recognized as Employee of the Month in October 2023 for my commitment to patient care and teamwork.
I also worked remotely as a Specialist for Contact Center Dominicana, where I scheduled and reminded patients of pre-appointment requirements and maintained positive, empathetic communication to ensure patient satisfaction throughout calls.
I seek to continue growing my skills in patient services and dental assistance, bringing reliable administrative accuracy, strong communication, and a service-oriented mindset to a compassionate clinical team.
Experience
Work history, roles, and key accomplishments
Patient Care Specialist
Contact Center Dominicana
Jul 2025 - Oct 2025 (3 months)
Remotely scheduled and reminded patients of appointments and pre-appointment instructions while delivering empathetic support to resolve concerns and maintain high patient satisfaction. Focused on clear communication and retention during calls.
Receptionist / Dental Assistant
New England Dental
Jul 2023 - Jun 2025 (1 year 11 months)
Managed patient records and appointment scheduling, maintaining up-to-date information and improving appointment adherence; assisted patients chairside to increase comfort and reduce procedure anxiety. Awarded Employee of the Month (Oct 2023).
Education
Degrees, certifications, and relevant coursework
Danbury High School
High School Graduate, High School
2019 - 2024
Grade: 3.54
High school graduate with a 3.54 GPA, completed studies at Danbury High School in Danbury, CT.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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