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Keabreone Boyd

@keabreoneboyd

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Senior UX designer focused on accessible, risk-aware product experiences for regulated fintech and CX systems.

United States

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What I'm looking for

I seek a collaborative role designing accessible, compliant fintech or CX platforms where I can lead research-driven product work, improve systems, mentor teammates, and deliver measurable user and operational improvements.

I am a senior UX designer who builds accessible, policy-constrained platforms by turning operational and user insights into scalable product experiences.

At Melio and the Bank of New York I served as a systems-level design and domain expert for complex, regulated workflows, diagnosing failures, validating fixes, and improving internal tooling and self-service. My work drove measurable improvements in satisfaction and reduced iteration cycles.

I’ve led UX strategy and end-to-end design — from research and wireframes through prototypes and high-fidelity UI — and co-owned a design system evolution that improved consistency and accessibility across applications.

I prioritize collaboration with product, engineering, risk, and compliance teams, mentor junior designers, and focus on designs that reduce support load, improve CX, and meet regulatory constraints.

Experience

Work history, roles, and key accomplishments

Current

CX Systems & Product Support Specialist

Current

Melio

Mar 2025 - Present (11 months)

Served as systems-level design and domain expert for complex regulated fintech workflows, diagnosing cross-browser system issues and translating recurring operational pain points into product and CX tooling improvements that reduced repeat inquiries and time-to-resolution.

Product & Design Usability Testing Zendesk Salesforce Figma Accessibility Documentation

Senior UX Designer

Bank of New York

Nov 2022 - Mar 2025 (2 years 4 months)

Led UX strategy for enterprise compliance and operations tools used by 10k+ internal users, improving workflow clarity and driving a 30% increase in user satisfaction while reducing design-engineering iteration cycles by 25%.

UX Strategy Research Prototyping (Figma Design Systems Accessibility SQL HTML CSS Agile Usability Testing

CX Systems & Operations Lead

Super73

Sep 2021 - Dec 2024 (3 years 3 months)

Led CX systems and tooling improvements that reduced complaint volume by 30% and increased customer satisfaction scores by 25%, while managing complex warranty and delivery cases and improving onboarding through documentation and workflows.

CX Zendesk Notion Workflow Design Escalation Management Documentation Customer Advocacy Process Improvement

UX/UI Designer & Researcher

Moment Studio

Feb 2022 - Apr 2023 (1 year 2 months)

Led user research and end-to-end design for B2B and B2C products, delivering responsive interfaces and high-fidelity prototypes that translated complex business models into intuitive user flows.

User Research Usability Testing Figma Responsive Design Interaction Design Prototyping Card Sorting

Education

Degrees, certifications, and relevant coursework

Udemy

Certificate, Accessibility Design

2023 - 2023

Completed an Accessibility Design course focused on accessibility-first design principles aligned with WCAG standards and inclusive UX best practices.