kayode oluwaseyi
@kayodeoluwaseyi
I’m a Tech Support Specialist and AI Commerce Consultant, bridging SaaS complexity to reduce churn.
NigeriaWhat I'm looking for
I’m a results-driven Tech Support Specialist and AI-Powered Commerce Consultant with 5+ years supporting SaaS platforms, ecommerce ecosystems, and cloud-based enterprise applications. My strongest depth is in Replo (V1 drag-and-drop and V2 AI agent funnel builder), Shopify Plus, and Microsoft 365 administration.
I provide frontline and escalated technical support—diagnosing build, deployment, and domain configuration issues, then translating what’s happening into clear next steps. I guide merchants through AI-first workflows by helping customers structure prompts, interpret AI-generated outputs, and optimize landing pages and funnels for conversion. I also build internal knowledge bases, SOPs, and FAQs to reduce repeat tickets and improve resolution time.
I actively surface recurring issues and partner cross-functionally with engineering and product teams to triage regressions and support V2 beta rollout. Alongside ecommerce support work, I’ve administered Microsoft 365 environments (Exchange Online, SharePoint, Teams, endpoint management, and security/compliance) and delivered Tier 2 documentation and escalation workflows. Previously, I supported DTC merchants using PageFly on Shopify/BigCommerce, debugging via browser DevTools and maintaining consistently high customer ratings through empathetic communication.
Experience
Work history, roles, and key accomplishments
Product Specialist (AI Commerce)
Replo
Feb 2024 - Present (2 years 4 months)
Provided frontline and escalated technical support for Replo V1 (Shopify page builder) and V2 (AI-powered headless funnel builder), diagnosing build, deployment, and domain configuration issues. Built internal knowledge base/SOPs to reduce repeat tickets and improved merchant conversion by guiding AI-first prompt and funnel optimization.
M365 Admin Support Specialist
Upwork
Apr 2023 - Dec 2025 (2 years 8 months)
Administered Microsoft 365 environments for clients, managing user provisioning, licensing, and core services including Exchange Online, SharePoint, and Teams. Resolved cloud issues related to security compliance, endpoint management, and data retention, and delivered Tier 2 support documentation and escalation workflows adopted by client IT teams.
Frontline Support Agent
PageFly by Sobooster
May 2022 - Jan 2024 (1 year 8 months)
Supported DTC merchants using PageFly landing page builder on Shopify and BigCommerce by resolving UI, functionality, and integration issues via Crisp live chat. Used browser DevTools to debug and customize storefronts by modifying HTML/CSS/JS while maintaining consistent 5-star ratings on Trustpilot and the Shopify App Store.
Tier 2 Tech Support Engineer
Tek Experts
Dec 2020 - Jan 2022 (1 year 1 month)
Provided Tier 2 Microsoft 365 support across 10+ countries, diagnosing and remediating cloud infrastructure issues via phone, email, and chat. Applied technical documentation to escalate business-critical cases appropriately and supported resolution through structured troubleshooting workflows.
Tech Support Specialist
Shopify Partners
Jan 2020 - Nov 2020 (10 months)
Supported Shopify merchants with app onboarding, feature configuration, and custom storefront troubleshooting. Diagnosed and resolved issues using HTML/CSS/JS to unblock merchant workflows and improve storefront functionality.
Education
Degrees, certifications, and relevant coursework
Go My Code
Bootcamp, Full-Stack JavaScript
2021 -
Completed a Full-Stack JavaScript Bootcamp with Go My Code in 2021.
University of Ilorin
Bachelor of Science, Statistics
2015 - 2019
Completed a BSc in Statistics at the University of Ilorin from 2015 to 2019. The degree is recognized in Germany (Anabin H+).
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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