Open to opportunities

Kayla Superville

@kaylasuperville

Message

Results-driven professional with expertise in customer advocacy and data analysis.

United States

Message

What I'm looking for

I am looking for a role that fosters collaboration, values customer satisfaction, and offers opportunities for professional growth.

I am a results-driven professional with a strong background in customer advocacy, data analysis, and administrative support. My experience spans various roles where I have honed my skills in problem-solving, multitasking, and thriving in high-pressure environments. I take pride in my ability to improve customer satisfaction, manage escalations, and streamline processes, all while maintaining a can-do attitude and a passion for helping people.

Currently, I work as a Prior Authorization Specialist at Optum Rx Healthcare, where I handle inbound inquiries and resolve complex customer issues efficiently. My previous role as a Customer Service Representative at UnitedHealth Group allowed me to manage a high volume of calls, where I successfully resolved escalated concerns and educated customers on health plan options. Additionally, my tenure as a Data Analyst and Executive Administrative Assistant at Bansir Capital LLC equipped me with the skills to produce insightful reports and enhance business efficiency through data analysis.

With a Bachelor of Science in Psychology expected in December 2025, I am committed to continuous learning and professional growth. I am eager to leverage my diverse skill set and experience to contribute positively to a dynamic team and organization.

Experience

Work history, roles, and key accomplishments

Current

Prior Authorization Specialist

Current

Optum Rx Healthcare

Apr 2024 - Present (1 year 2 months)

Handled inbound phone inquiries from customers, identifying the type of assistance needed and researching complex issues across multiple databases. Responded to and resolved customer inquiries and issues on the first call, collaborating with care providers to schedule appointments. Assisted customers in navigating UnitedHealth Group websites while encouraging self-sufficiency.

Customer Service Customer Advocacy Communication Collaboration CRM Systems

Customer Service Representative

UnitedHealth Group

Oct 2023 - Mar 2024 (5 months)

Managed 60-80 daily customer calls regarding pharmacy orders and benefits, resolving escalated concerns to increase customer satisfaction. Assisted with prescription orders, payments, and account issues while providing education on health plan options. Navigated complex databases, maintained accurate records, and resolved complaints with empathy.

Customer Service CRM Software

Data Analyst/Executive Administrative Assistant

Bansir Capital LLC

Oct 2021 - Apr 2023 (1 year 6 months)

Produced monthly reports using advanced Excel functions and utilized data visualization tools to communicate business insights. Enhanced business efficiency by identifying trends in complex datasets and integrated multiple data sources using ETL processes. Managed executive calendars, travel arrangements, and streamlined communication by handling emails and phone calls.

Data Analysis Excel Data Visualization ETL Processes Calendar Management Travel Coordination Expense Reporting Data Management Communication

Lead Teacher

Metrokids Preschool

Mar 2018 - Nov 2020 (2 years 8 months)

Cultivated a positive rapport with parents through consistent communication and collaboration regarding student progress. Implemented differentiated instruction strategies and organized daily activities to promote student development and growth. Taught interpersonal skills, hygiene, and maintained composure in various situations to support student well-being.

Classroom Management Interpersonal Skills Childcare

Education

Degrees, certifications, and relevant coursework

Stetson University

Bachelor of Science, Psychology

Studied core psychological theories, research methods, and statistical analysis. Gained insights into human behavior, cognitive processes, and social dynamics.