kayin emmanuella yetunde

I am a results-driven Customer Service & Support Specialist with 3+ years' experience delivering exceptional client experiences across remote, fast-paced environments. I handle high-volume inquiries through live chat, email, and phone while maintaining a strong focus on quality and responsiveness.

In my current role I manage 300+ monthly customer interactions and sustain a 98% satisfaction score; I reduced average resolution time by 20% through process improvements and proactive follow-ups. I regularly use Zendesk and Salesforce and collaborate across teams to resolve escalations smoothly.

As Founder of an online candle business, I built the brand from scratch, sold out within five days of launch, and increased engagement by 50% through targeted social media marketing. I also served as a Broadcasting Assistant, coordinating listener inquiries and improving broadcast workflows.

I invest in continuous development — holding a Beginner Project Management certification and pursuing further project management training — and I enjoy training new team members on CRM usage, documentation, and service protocols to boost team efficiency.