Kawalpreet Bhatia
@kawalpreetbhatia
Marketplace Operations Lead at Ikiru managing vendor onboarding, order fulfilment, and marketplace performance.
IndiaWhat I'm looking for
At Ikiru, I manage order fulfilment from confirmation through dispatch and coordinate with vendors and logistics partners to support on-time delivery. I also maintain daily reports on orders and vendor performance.
I handle final-stage seller and vendor onboarding, including product quality checks, sample reviews, and agreements. I monitor vendor quality and work with vendors to address fulfilment issues, while resolving billing and invoice discrepancies with internal teams.
At TaskUs, I coordinated with logistics partners and processed returns, replacements, and refunds within TAT/SLA targets. Earlier, as an Associate Analyst, Sales Support at Assetmonk, I handled customer inquiries, order processing, and sales records.
Experience
Work history, roles, and key accomplishments
Operations Lead
Ikiru
Jan 2026 - Present (10 months)
Manage end-to-end order fulfilment and coordinate with vendors and logistics partners to ensure on-time delivery. Own final-stage seller/vendor onboarding and monitor vendor quality and operational performance.
Coordinated with logistics partners to resolve delivery issues and processed returns, replacements, and refunds within SLA targets. Documented cases in CRM tools to support tracking and escalation handling.
Associate Analyst, Sales Support
Assetmonk
May 2023 - Apr 2024 (11 months)
Managed customer inquiries, order processing, and sales records with high accuracy. Worked with cross-functional teams on cost-saving and resource-optimisation strategies.
Education
Degrees, certifications, and relevant coursework
Devi Ahilya Vishwavidyalaya
MBA, Business Administration
Pursued an MBA degree from Devi Ahilya Vishwavidyalaya, Indore, with an expected completion in September 2020.
Devi Ahilya Vishwavidyalaya
BBA, Business Administration
Completed a BBA degree from Devi Ahilya Vishwavidyalaya, Indore, in August 2018.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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