Kavya M R
@kavyamr
Senior Solution Consultant delivering ServiceNow telecom transformation and revenue growth.
IndiaWhat I'm looking for
I’m a Senior Solution Consultant with 15+ years of pre-sales and technical consulting experience, specializing in ServiceNow and telecom OSS/BSS platforms. I lead discovery workshops, run product demonstrations, and translate complex customer challenges into technical solution architectures that drive measurable business value.
In my current role at Infosys as Senior Consultant – Solution Consulting, I position and architect ServiceNow SOMT, CPQ, CSM Workspace, Contract Management, and integration capabilities—partnering with Sales and Product Management to support quarterly revenue goals. Previously, I served as a Solution Architect at Etisalat and a Technical Lead & Solution Architect – Pre-Sales Engineering at Ericsson, where I designed and implemented 600+ telecom product models, managed REST API-based integrations between billing/charging/CRM, and built proof-of-concepts to validate service configurations.
Experience
Work history, roles, and key accomplishments
Led discovery workshops and delivered product demonstrations for a satellite communications transformation program, positioning ServiceNow SOMT to address maritime and airline customer needs. Partnered with Sales to build pipeline and architect ServiceNow solutions (SOMT, CPQ, CSM Workspace, contract management), including lead-to-quote management and pre-sales POCs.
Solution Architect
Etisalat
Feb 2024 - Sep 2024 (7 months)
Architected and positioned Ericsson Catalog Manager solutions for fixed-line product portfolio requirements in SDWAN and fixed-line service offerings. Established compatibility rules, decomposition logic, and validation frameworks to enable accurate service configurations and efficient order fulfillment.
Technical Lead & Solution Architect
Feb 2017 - Jan 2024 (6 years 11 months)
Served as a pre-sales solution consultant for telecom customers, running discovery workshops and delivering product demonstrations for catalog and order management solutions, positioning Ericsson Catalog Manager and EOC OrderCare. Led technical teams to design and implement 600+ telecom product models and managed legacy data migration and integrations between billing, charging, and CRM using REST
Delivered technical consulting for Oracle MetaSolv ASAP and Oracle Service Bus (OSB) middleware to support telecom service integration and orchestration. Built Tableau dashboards for performance monitoring and implemented ETL processes for large-scale reporting pipelines.
Education
Degrees, certifications, and relevant coursework
BIT Institute of Technology
Bachelor of Technology (B.Tech), Computer Science Engineering
2004 - 2008
Grade: 74.32%
B.Tech in Computer Science Engineering at BIT Institute of Technology (Hindupur, Andhra Pradesh), completed from 2004 to 2008 with a 74.32% score.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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