RTRoshan Thowfeek
@roshanthowfeek
Experienced banking and administration professional with 20+ years in risk and operations.
Sri LankaWhat I'm looking for
I am an experienced banking and administration professional with over 20 years working across multinational banks and organisations in banking, HR and administration. I bring deep experience in credit evaluation, recovery, governance, restructuring and customer operations.
At Mashreq Bank I served as a Senior Recovery Officer and Credit Evaluator, working in risk management, collections and credit analytics for more than a decade. I have hands-on experience processing loans, credit cards, customer onboarding and fixed deposits.
Earlier roles include customer service for HSBC UK back office, administrative and coordination positions in retail, logistics and hospitality across Sri Lanka, Saudi Arabia and the UAE. I have handled international correspondence, visa documentation and promotional operations.
I am practical, service-oriented and motivated to contribute to an exciting, vibrant company where I can apply my risk, collections and administrative expertise to improve processes and outcomes.
Experience
Work history, roles, and key accomplishments
Senior Recovery Officer
Mashreq Bank
Jan 2008 - Jan 2021 (13 years)
Managed credit evaluation, restructuring and collections for retail and corporate portfolios, supporting risk management and governance activities over a 13-year tenure.
HSCustomer Service Executive
HSBC
Jan 2006 - Jan 2008 (2 years)
Handled UK-based back-office customer accounts, resolving queries and complaints across approximately 13 account types to maintain service quality.
Promotion & Retail Coordinator
Jazira S'maa Fashion
Jan 2001 - Jan 2005 (4 years)
Coordinated promotional activities and retail information management for the fashion business in KSA, driving store-level marketing and logistics support.
Administrative Officer
Gulf Mart
Jan 1997 - Jan 2001 (4 years)
Managed business correspondence and general administrative functions to support Gulf Mart operations across the KSA market.
Visa Clerk
Crowne Plaza Holiday Inn
Jan 1994 - Jan 1997 (3 years)
Prepared and managed employment visa documentation during pre-opening and operations, ensuring compliance with UAE immigration requirements.
Administrative Assistant
British Ceylon Produce Exports
Jan 1992 - Jan 1994 (2 years)
Handled international buyer correspondence and administrative tasks to support export operations and customer communications.
Commercial Correspondent
I-Man Co Agencies
Jan 1990 - Jan 1992 (2 years)
Managed correspondence with recruitment agencies and supported commercial contracting activities in KSA.
Education
Degrees, certifications, and relevant coursework
Zahira College Colombo
GCE O/L, General / Computer Studies
Activities and societies: Diploma course in Computer (IDM)
Completed primary through GCE O/L level education at Zahira College Colombo and followed a diploma course in computer studies (IDM).
Availability
Location
Sri LankaAuthorized to work in
Job categories
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