Katerina User

Oversaw end-to-end IT change lifecycle for critical financial software, aligning agile delivery with rigorous change controls and enforcing quality gates to protect business continuity.

Managed end-to-end IT change processes for financial software releases, coordinating cross-functional teams and advising stakeholders on Go/No-Go decisions to maintain service availability.

Defined IT change policies and SOPs for SaaS scalability and auditability, led governance for ISO 9001/27001 certification efforts and acted as Head of PMO to align projects with strategic objectives.

Orchestrated IT change management and impact assessments across Agile and Waterfall projects, collaborated with CAB to schedule releases, and led engineering and data science teams to improve operational excellence.

Managed a portfolio of fintech projects in regulated environments, directing end-to-end technical changes and championing Agile to enhance change visibility and reduce delivery times for tax systems.

Created and managed release notes, runbooks, and rollback plans for analytics tools, serving as liaison between product owners and distributed development teams to ensure clear change documentation.

Led ITSM implementation teams for banking and telecom clients, defining change processes and integrating vendor solutions into existing IT landscapes to improve service management.

Managed ITSM projects for banking clients, coordinating critical changes within strict freeze periods and facilitating stand-ups and escalations to maintain delivery timelines.

Supported development and maintenance of in-house banking applications in a mission-critical environment, resolving technical issues and ensuring system stability for internal stakeholders.

Enrolled as a PhD candidate at Saïd Business School focusing on organisational change research.

Grade: Distinction

Completed an MBA (Global) with Distinction; dissertation on employee resistance to organisational change and its impact.