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Karthiga Elangovan

@karthigaelangovan

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Fraud Analyst with expertise in data analysis and customer management.

India

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What I'm looking for

I am looking for a role that challenges my analytical skills and offers opportunities for growth in a collaborative environment.

I am Karthiga Elangovan, a dedicated professional with a strong background in fraud analysis and customer relationship management. With an MBA in Marketing and Hospital Administration, I have honed my skills in data analysis, risk assessment, and effective communication. My experience as a Fraud Analyst at Groupon involved monitoring financial transactions, investigating suspicious activities, and collaborating with various teams to mitigate fraud risks.

In my previous role as a Customer Relationship Manager, I focused on enhancing customer experiences by analyzing feedback and trends. My ability to adapt and manage time effectively has allowed me to thrive in fast-paced environments. I am passionate about leveraging data to drive business decisions and improve service quality.

Experience

Work history, roles, and key accomplishments

Fraud Analyst

Groupon Shared Services Private Limited

Nov 2017 - Sep 2018 (10 months)

Monitored and analyzed financial transactions to detect and prevent fraudulent activities. Investigated suspicious activities, conducted risk assessments, and collaborated with internal teams to resolve fraud cases efficiently. Utilized fraud detection tools and data analysis techniques to identify patterns in fraudulent behavior.

Fraud Detection Data Analysis Risk Assessment SQL Reporting Compliance Team Collaboration Problem Solving

Customer Relationship Manager

Honey B App Solutions Pvt Ltd

Aug 2016 - Jun 2017 (10 months)

Acted as the primary point of contact for clients, addressing concerns and ensuring a seamless customer experience. Analyzed customer data and feedback to identify trends and improve service offerings, while collaborating with sales and support teams to enhance overall service quality.

Customer Service Data Analysis Problem Solving Team Collaboration Communication

Tel Caller (Part-Time)

Various Real Estate Companies

Engaged in tele-calling for real estate companies, assisting in lead generation and customer inquiries. Developed communication skills and gained experience in customer interaction.

Telemarketing Communication Lead Generation Sales Support

Education

Degrees, certifications, and relevant coursework

Saveetha School of Management

Master of Business Administration, Marketing & Hospital Administration

2014 - 2016

Grade: 78%

Completed an MBA with a focus on Marketing and Hospital Administration, achieving a GPA of 78%. Developed skills in strategic marketing, management principles, and healthcare administration.

Rajiv Gandhi College of Engineering

Bachelor of Engineering, Biomedical Engineering

2010 - 2014

Grade: 77%

Earned a Bachelor of Engineering in Biomedical, with a GPA of 77%. Gained knowledge in biomedical engineering principles, medical device design, and healthcare technology.