Karla Hartling

Oversee and finalize daily routes, orchestrate route scheduling, and liaise with customers and drivers for service coordination. Manage inbound customer inquiries and provide daily operational support to drivers.

Schedule daily routes and coordinate the dumping of construction bins. Monitor and finalize routes at the close of each business day and serve as the primary liaison between drivers and the call center.

Scheduled daily service appointments, including critical vault lockouts and safety deposit box interventions. Coordinated logistical deployment for FLS gate and Eco Gate installations and provided support to field technicians.

Facilitated various accounting functions utilizing QuickBooks software. Maintained meticulous records of expenditures and managed essential financial documentation.

Administered all accounting operations related to Alberta Motor Association contracts. Spearheaded scheduling for high-profile vehicle deliveries and liaised with the Edmonton Police Department for coordinated vehicle seizures and emergency responses.

Managed a high volume of emergency roadside assistance calls in a fast-paced setting. Applied critical thinking and problem-solving, upheld professionalism, and conducted quality assurance through call monitoring and coaching.

Pursuing CTIC Level 2 certification in Travel and Tourism, with expected completion in 2027.

Earned a Nova Scotia Secondary School Diploma from Lockview High School.