Open to opportunities

Karishma Kulkarni

@karishmakulkarni

Working as a Customer Success Manager and have experience working on apps, feature updates!

Hello, I’m Karishma. I’ve five years of valuable experience as a skilled Product Manager, and have demonstrated expertise in product development, strategy, and market analysis. Currently excelling as a Customer Success Manager, with proficiency in building and maintaining client relationships. With a strong desire to expand my horizons, i’m now actively seeking a remote opportunity in Canada, supported by an LMIA. I’ve a proven track record of success and adaptability, making a compelling choice for any organization.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Palo Alto Networks

Jul 2023 - Present (1 year 10 months)

Serve as a central point of contact for some of our customers
*Develop an understanding of account strategies and our customers’ security and business priorities
*Manage escalations of complex problems, prioritize a demanding workload, delegate appropriately, and deliver results
*Enhance customer satisfaction through effective communication and engagement
*Coach and help develop a team of CSM

Executive

Verse Innovation

Apr 2019 - Jul 2022 (3 years 3 months)

Proven track record of successfully managing the entire product lifecycle from concept to launch, resulting in increased revenue and market share.
Strong ability to translate market insights and customer needs into innovative product strategies and feature enhancements.
Skilled in conducting market research, competitive analysis, and customer surveys to identify market trends.

Community Operations Specialist

Uber

Mar 2016 - Sep 2016 (6 months)

User Support: Provide timely and helpful responses to user inquiries, feedback, and complaints through various communication channels (e.g., email, social media, forums). Assist users in troubleshooting issues, resolving problems, and ensuring a positive user experience.
Content Moderation: Monitor user-generated content and enforce community guidelines or content policies.

Configuration Analyst

Thomson Reuters

Jun 2015 - Dec 2015 (6 months)

Resolving configuration item tickets [Service Request, Change Request and Change Task Tickets]
Creating and Overseeing data improvement projects to configuration items.
Utilize HP Service Manager 9.0 as the primary configuration management tool. Also involves heavy use of Excel and .txt formats.
Develop configuration requirements document and obtain approval from business owners.