Karen Yang

Improved the UI and usability of a B2B SaaS platform for the telecommunications industry, enhancing diagnostics, technician workflows, and home internet management. Optimized data visualization and user workflows, leading to a 25% faster issue resolution time for backend developers and technicians.

Built AI-powered content recommendations, increasing engagement by 20% and scaling the platform to 200,000+ users. Designed an AI-driven onboarding system with facial recognition, improving identity verification and user trust.

At Cloud-Interactive, I delivered UX design across multiple B2B SaaS platforms spanning ERP, signage, and satellite communication. For Wistron, I streamlined resource planning workflows, improving cross-team coordination. I optimized CirrusLED’s web-based signage design tool, reducing user errors and cutting design time by an estimated 30%.

Designed SaaS platforms incorporating machine learning to enhance workflows and decision-making. For KIWI digital Construction Management SaaS, I created project planning tools like Gantt charts. For Broadway Theaters, I developed a modular management platform with reusable WBS tools and a CRM for donor management.

Enhanced interface clarity and navigation, reducing misconfiguration errors by 30% and improving platform adoption among telecom engineers. Led end-to-end design of the Monitors Strategy Module, enabling beginner traders to learn core trading strategies through simulated trades with AI-predicted entry and exit points.

Developed machine learning-powered user behavior insights, optimizing retention strategies and increasing monthly active users by 10%. Designed MYN’s affiliate marketing tools for influencers, including a Chrome extension for tagging YouTube videos, a iOS and Android shopping app, and the LookBook web portal.

Redesigned the Loyalty App to enhance user experience, leading to its official relaunch on iOS and Android platforms. Achieved a sustained increase of over 20% in resident engagement through the Reward app.

Redesigned a SaaS delivery management system for a startup, including the merchant dashboard and an end-to-end driver app. Improved task assignment, driver tracking, and app usability. The redesign, informed by usability testing, reduced onboarding drop-off rates by 35%, streamlining workflows and enhancing user experience.

Managed and executed digital brand designs and print solutions for over 100 Australian clients. This involved overseeing the entire design process from concept to final delivery, ensuring brand consistency and client satisfaction.

Collaborated with the IT engineering department on the design of a law firm website. Assisted the marketing team in executing digital EDM and print solutions to enhance brand awareness.

Studied 3D Animation and Game Design, Multimedia Video Editing, and 3D Model. Gained skills in motion GUI, responsive web design, animation, and branding.

Completed a Bachelor's degree in Mechanical Engineering. Acquired foundational knowledge in engineering principles and problem-solving.