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Karen Rosas

@karenrosas

I manage disability and leave cases while delivering student-centered English instruction.

Zimbabwe
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What I'm looking for

I'm seeking administrative, customer service, case management, benefits, HR support, education support, or remote/hybrid office roles in the Kalamazoo area.

I've managed long-term disability cases remotely at Allsup and LTCG, obtaining medical documentation from nursing homes, dementia and Alzheimer's care facilities, and providers while maintaining accurate case notes and follow-up records.

At Sedgwick and Aon Hewitt, I handled ADA accommodations, FMLA leave, short-term disability, workers' compensation, and disability-claims intake. I communicated with clients, employers, doctors' offices, and internal teams to review documentation, update claims, and explain requirements.

I'm also a TEFL-certified English teacher who has taught at CEDEI and Máximo Nivel, planning lessons, grading assessments, and supporting learners across grammar, speaking, reading, writing, listening, and pronunciation.

Experience

Work history, roles, and key accomplishments

AL

Long-Term Disability Case Manager

Allsup

Nov 2023 - Apr 2025 (1 year 5 months)

Managed long-term disability case files remotely, communicated with medical providers and facilities to obtain documentation, and maintained case notes.

LT

Long-Term Disability Case Manager

LTCG

May 2020 - Aug 2023 (3 years 3 months)

Managed and updated long-term disability claims remotely, coordinated with care facilities for documentation, and maintained accurate records.

SE

ADA Accommodation Specialist

Sedgwick

Jan 2017 - May 2020 (3 years 4 months)

Managed client accommodation requests under ADA guidelines, coordinated with FMLA case managers, and obtained medical documentation.

AH

FMLA Claims Manager

Aon Hewitt

Jan 2015 - Dec 2016 (1 year 11 months)

Managed FMLA leave claims, documented leave time, and communicated with medical providers.

AH

Customer Service Representative

Aon Hewitt

Jan 2013 - Dec 2015 (2 years 11 months)

Provided customer service for disability claims intake, gathered initial claim information, and explained processes.

Education

Degrees, certifications, and relevant coursework

International TEFL Academy logoIA

International TEFL Academy

TEFL Certification, Teaching English as a Foreign Language

Completed TEFL certification program, focusing on English language teaching methodologies and classroom management.

Tech stack

Software and tools used professionally

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